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I Am a 911 Dispatcher

Personal Stories, Advice, and Support 115 People

    I'm Not A 911 Dispatcher, But...

    a 911 dispatcher once quite literally saved my life, so I just wanted to thank you all for what you do. If it wasn't for what you guys do, I would not be typing this right now. So, THANK YOU.
    surv1vor surv1vor 18-21, F 1 Response Oct 11, 2010

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    The Dreaded 911 Call: A Family Member...

    yesterday i received a 911 call. the caller was my uncle advising that my aunt was unresponsive. he had no idea i was the operator. remaining calm was probably one of the hardest things i've had to do in a while...
    CisforCOUTH CisforCOUTH 26-30, F Sep 3, 2012

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    Potential Ep Emergencies

    One thing I have encountered online is you'll find people with real emergencies...ie suicidal or they are just pulling your chain and enjoying how we react. I know EP doesnt maintain info on people, but if someone has been around EP for awhile there might be some on EP that...
    lovelife2themax lovelife2themax 51-55, M 1 Response Jan 11, 2010

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    STRESS 2

    It also is very stressful when u answer 911 and its your mom on the other end.  Its happened several times, a couple were people breaking into the house. Thats when you want to drop the phone and respond to the house urself.
    parallax parallax 36-40, M 2 Responses Feb 9, 2009

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    I Start Monday As A 911 Dispatcher

    Hi - Sorry if this does not belong here but I am somewhat terrified. I start on Monday as a 911 Dispatcher - I have already read various articles but can anyone provide me with some tips ?? Please :(. **Happy to say that out of 250 applicants only 5 people passed the exam...
    Sign7 Sign7 26-30, M Aug 23, 2013

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    I am a 911 dispatcher in Washington IL

    and as many of you know our town was ripped apart by a EF4 tornado on 11-17-13. My husband made this video of the damage along with the actual 911 calls and radio traffic that day. Please give it a watch and let me know what you think. Thank You. http://www.youtube.com/watch?v...
    lisa2008boo lisa2008boo 22-25, F Dec 28, 2013

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    Goodbye

    A moment of silence please for 3108. She was absolutely hilarious. She made me laugh when I was in such a bad mood, and always brought a smile to my face. I would have done everything to protect her, and I am so sorry I wasn't there for her the night she decided to take her own...
    3grnowl 3grnowl 26-30 1 Response May 31, 2012

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    New Job

    Hello everyone. I was looking for some advice regarding a new job posting I was thinking of taking. The position is called a, "FIRE ALARM ROOM OPERATOR", but it looks like I would be responding to calls to the Emergency Response System. (I'm in Ontario, btw.) So far I've only...
    Ribbons123 Ribbons123 26-30, F 2 Responses May 17, 2013

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    Family In The Same Career Field

    I am a dispatcher and my father is both a city officer and one of the county constables. I am terrified that down the road, I will take his call over the radio with an "officer down" traffic. Anyone else on here have any experience on here with this kind of situtation or any...
    SouthernDispatcher911 SouthernDispatcher911 22-25, F 1 Response Oct 25, 2012

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    Disrespect

    I am a dispatcher with Niagara Regional Police in Ontario. Recently a group of us were out having a few drinks and talking about the disrespect we get from uniforms on the road. One of the girls showed me a picture on her i phone of a German shepherd sitting at a police dispatch...
    badge78787 badge78787 26-30 2 Responses Dec 2, 2012

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    What Do You Do When You Can't Do Anything?

    I don't know why I never paid attention to the lyrics before today. But this time I really heard it. I suddenly remembered the time when I had to tell people that help wasn't coming, at least for a long time, and they needed to survive on their own. It wasn't necessarily the...
    3grnowl 3grnowl 26-30 May 17, 2012

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    I've Become Numb.

    Maybe I'm just one of the odd ones that can turn my feelings on and off, but I don't feel anything for my callers anymore. I do my job, act empathetic when needed, hang up, and forget about it to the point where someone can ask me the next day about what should be an upsetting...
    nyxerebus nyxerebus 31-35, F 1 Response Oct 12, 2013

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    Facebook Page

    Hey everyone ....I recently started a page for dispatchers title GA`S 911 Dispatchers if anyone is interested please like the page and post pictures, links, or advice.We want the page to be up lifting to dispatchers.
    KathyEdge KathyEdge 41-45 1 Response Jun 14, 2013

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    Greetings Friends!! Newbie On Here !

    I have been a 911 operator/police dispatcher for 30 years in a city here in Southern Calif, population of 400,000. People often asked how I've lasted as long as I have. The one thing we all need in this profession is a healthy way of managing stress. I run almost every day and...
    PeacefulColours PeacefulColours 51-55, M 1 Response Aug 15, 2013

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    Worst Thing I Ever Heard...

    I have had people ask me many times "what is the worst thing you have ever heard as a dispatcher?". I usually pause for a moment, and then give them some quick story that is just horrifying enough that they won't be asking me that question anymore, but not so horrifying that I...
    3grnowl 3grnowl 26-30 12 Responses May 17, 2012

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    How Does One Become A 911 Operator?

    Hi everyone, I know this is a site for 911 operators, but I am actually wondering about how to become a 911 operator.  I have been on the Internet all day trying to find out where to start, but everything is so generalized I can't seem to find anything.  I live in the...
    wvold wvold 46-50 2 Responses Jun 30, 2010

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    Help Me Understand How This Works.

    Hi! was wondering if there are any dispatchers that work in dispatch centers that service areas that are not near them, kind of like a central dispatch, but servicing areas several counties away, several hours away, and even in differnt time zone?? Receiving calls, dispatching...
    mrsmandylynn mrsmandylynn 31-35, F Sep 13, 2012

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    Social Networking

    Does anyone have a policy in effect in your Communications Center for Social Networking such as Facebook, Myspace, etc.
    sgtmdevillier sgtmdevillier 36-40 3 Responses Mar 23, 2011

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    New 911 Dispatcher

    Hi all...glad to find this place!  I am new to Dispatch and I absolutely love my job.  Been on the job training for only 13 days!!  Previously worked in ER Admissions and that's where I picked up the 'emergency bug' :-)Anyway...I am 52 and figure this is my last job -- that's...
    Nomadnomore Nomadnomore 51-55, F 3 Responses Jan 28, 2012

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    Just One Dispatcher Per 12 Hour Shift

    Hello everyone!! I am currently a 911 dispatcher and have been so for that last 12 years....and I still love it. My agency is responsible for a small county in Virginia with a population of 14,000. I have been on a permanent night shift from 1800-0600 hrs for about 10 years. I...
    drewmaldonado4 drewmaldonado4 31-35, F 2 Responses Aug 18, 2013

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    How To Become A 911 Dispatcher

    How to become a 911 dispatcher. http://howtogeta911job.blogspot.com/  helps    gi   
    mbol77 mbol77 31-35 Aug 30, 2010

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    This One Got to Me After Doing This 7 Yrs Now...

    Thankfully, I was not the one to get this call tonight. But one of my girls (a "newbie") got it and handled it beautifully. So this guy calls in and just picks right up in mid conversation as if he'd been talking to her 20 mins. "I need the police out here. Tell...
    Tinkerbellapd Tinkerbellapd 26-30 8 Responses Mar 24, 2009

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    Stress

    A while back ago I answered 911, on the other end the caller was crying about her baby not breathing.  I did the whole job, address and all the questions.  thinking, that voice sounds familiar, so does the address.....well it was my cousin, and it was her baby passing...
    parallax parallax 36-40, M 2 Responses Jan 26, 2009

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    New Dispatcher

    Any advice for new dispatchers.  I've been training on phones for 3 weeks now, 12 hour shifts.  I had a horrible day today, my mind just went blank.  I got so frustrated I cried and then felt like and idiot for crying.  I would love to hear some...
    juliehmt juliehmt 40, F 10 Responses Sep 23, 2009

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    Death Of An Officer

    On January 9th of this year, we lost one of our own. Cpl James Szuba and his canine partner Ricky were killed while assisting a fellow officer on a traffic stop. I am  911 dispatcher and was working that nite. I had left the room for a few minutes and when I came back I had...
    ebrownbridge1 ebrownbridge1 46-50, F 2 Responses Jan 26, 2010

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    What Would You Do

    I have a question for my fellow dispatchers. If you are working in a dispatch office where you handle all the calls and dispatching in one how would you prioritize this scenario? Someone calls in and says a shopper is having a seizure in the the food court. As you transmit...
    CARAMELSIS2 CARAMELSIS2 31-35, F 2 Responses Aug 31, 2013

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    www.youtube.com/watch?

    v=VP8cSjbX-Wo‎ Listen to this
    modixie modixie 70+, M Jan 5

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    New To 911 Dispatch!

    I am in my second month of training and I must say it is one of the hardest jobs I have ever done and I was in the Navy. We dispatch police, fire, and EMS. I am on second shift right now I switch to third next month. There is so much to remember and learn I feel stupid just about...
    lisa2008boo lisa2008boo 22-25, F 2 Responses Sep 12, 2013

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    Wanting To Become

    hi, i am not a dispatcher but i would love to become one. i have been wanting to be a dispatcher ever since i was 6 but i dont know why. does any dispatcher have any advice for me for when i might become one. i still have a long long time befor i am old enough but i would still...
    girlygirl85084 girlygirl85084 13-15 Mar 31, 2013

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    The Exam: I'm Freaking Out!

    I have wanted to be a 911 dispatcher for as long as I can remember. And for good reason. If it wasn't for 911, I would have died when I was 6 yrs old. I was hit by a car while crossing the street and when paramedics arrived I was pronounced legally dead. If it hadn't been for...
    moonlilly moonlilly 25, F 2 Responses Apr 25, 2010

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    CASTING NOTICE: We are looking

    for a FEW GOOD DISPATCHERS to play themselves on “Outrageous 911” a new television series for TLC. The show features wacky and unusual non-emergency calls that waste dispatchers time and clog up the 911 system. We’re looking for dispatchers to comment on the stories...
    Outrageous911 Outrageous911 31-35 Mar 6

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    Is My Career Over?

    Hi. I've been dispatching for a little over 5 years now. I can't pin point when it started but I've noticed that calls involving children have greatly started getting to me. I'm sure being a mother has to do with it. But it's to the point where I'm starting to break down at my...
    SarahCate SarahCate 26-30, F 3 Responses Apr 23, 2013

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    New Dispatcher - Average Training Times?

    Hi everyone, I began my dispatcher training for a police department yesterday morning, and I was already on the radios today (with help from my trainer). I do not handle most 911 emergency calls since they are handled by county, but I handle pretty much everything else a...
    atlastothemoon atlastothemoon 26-30 2 Responses Jul 10, 2013

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    I Was A 9-1-1 Dispatcher

    I WAS a 9-1-1 Dispatcher, but I don't think that I will never NOT associate myself with fellow 9-1-1 dispatchers. The experience sticks with you, you can never let it go. What I heard and what I did is now part of me. I can never stop hearing the calls in my head. I can never...
    3grnowl 3grnowl 26-30 2 Responses May 17, 2012

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    911: What Is Your Emergency?

    ME: 911, What is your emergency? Jane Doe: Oh. No. I just need to know what time it is... ME: 9:55A. JD: And what month is it? ME: September. Today is Sunday September 2, 2012. JD: Thank you sugar ME: You're welcome, and you have an awesome day.
    CisforCOUTH CisforCOUTH 26-30, F 1 Response Sep 3, 2012

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    Related Experiences

    I find it ironic how the American emergency number is 911
    SairaE SairaE 16-17, F 2 Responses 4 days ago

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    I bombed those towers..nice day
    Morgenfreeman Morgenfreeman 70+, T 3 Responses Oct 1

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    I was a teenager when that happened. About 13 years old and I remember how we had to leave the schools and I just saw a lot of smoke when I looked out side the window of my school...
    RebeccaMontero RebeccaMontero 22-25, F Oct 10

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    I was in nyc that day just arrived the evening before. at breakfast we discussed going to the world trade center as one girl had never been up to the top. in the end we went into...
    nunos nunos 51-55, M 4 Responses 4 days ago

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    It was so terrible bombs and flames going off millions of people screaming and running for their lives from the falling buildings :(
    Midnightthealphawolf Midnightthealphawolf 13-15, F 3 days ago

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    Emergency Hotline 911 receives a "Pizza order" from a lady who needs help. "911, where is your emergency?" "123 Main St." "Ok, what's going on there?" "I'd like to order a...
    MyGuardianAngel MyGuardianAngel 22-25, F 8 Responses 2 days ago

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    I dreamt I somehow wound up with a newborn boy. He was in bed with me and another boy. It was the middle of the night & I was changing him & giving him a bottle ( the other boy was...
    Harley53 Harley53 56-60, F 3 Responses 9 hrs ago

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    A few years ago , my uncle , who at the time of this event I thought was a complete stranger because I couldn't see his face . My bipolar uncle out of no where started beating up...
    alicep67904 alicep67904 13-15, F 1 Response Oct 18

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    This is a short story I just wrote. This is not all of it I want. I wish I could write the story leading up to this and who Lyra is. And also, Samuel and Belinda's happy ending...
    1lonelydaisy 1lonelydaisy 41-45, T 3 days ago

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    "What's The Number For 911?"
    Eriannaa Eriannaa 13-15, F 1 Response Oct 1

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    Well, after a really bad fight with my mother (it was 10000 times worse than ever and I had to block her on FB) and a horrible altercation with my sister in law that involved a lot...
    pixiedust0415 pixiedust0415 41-45, F 1 Response Oct 4

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    911 dials Chuck Norris to see if there's any emergency he hasn't resolved yet. Chuck Norris usually laughs.
    jml2000 jml2000 56-60, M 2 Responses Oct 4

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    This week was horrible. My best friend from grade school through college died suddenly this week when a tumor in her throat swelled and suffocated her. It wasn't even a humane...
    nvragain1024 nvragain1024 31-35, F Oct 5

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    I had lived in this house I loved as a child , everybody else would complain but this house was my home and I loved everything about it I always had the time of my life and I was...
    Infernalinstruments Infernalinstruments 16-17, F Oct 5

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    Not in public anyway. I don't want someone calling 911 because they think I'm having a medical emergency.
    Calcetines Calcetines 36-40, M 2 Responses Oct 5

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    Today October 8th. I lost my mom. I'm to young... I never thought this would happen. I thought she would see me make an accomplishment of myself. I'm broken. My chest hurts. I...
    Sometimesilence Sometimesilence 18-21, F 6 Responses Oct 9

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