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I Am a 911 Dispatcher

Personal Stories, Advice, and Support 113 People

    Death Of An Officer

    On January 9th of this year, we lost one of our own. Cpl James Szuba and his canine partner Ricky were killed while assisting a fellow officer on a traffic stop. I am  911 dispatcher and was working that nite. I had left the room for a few minutes and when I came back I had...
    ebrownbridge1 ebrownbridge1 46-50, F 2 Responses Jan 26, 2010

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    I've Become Numb.

    Maybe I'm just one of the odd ones that can turn my feelings on and off, but I don't feel anything for my callers anymore. I do my job, act empathetic when needed, hang up, and forget about it to the point where someone can ask me the next day about what should be an upsetting...
    nyxerebus nyxerebus 31-35, F 1 Response Oct 12, 2013

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    I am a 911 dispatcher in Washington IL

    and as many of you know our town was ripped apart by a EF4 tornado on 11-17-13. My husband made this video of the damage along with the actual 911 calls and radio traffic that day. Please give it a watch and let me know what you think. Thank You. http://www.youtube.com/watch?v...
    lisa2008boo lisa2008boo 22-25, F Dec 28, 2013

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    New Dispatcher

    Any advice for new dispatchers.  I've been training on phones for 3 weeks now, 12 hour shifts.  I had a horrible day today, my mind just went blank.  I got so frustrated I cried and then felt like and idiot for crying.  I would love to hear some...
    juliehmt juliehmt 40, F 10 Responses Sep 23, 2009

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    911: What Is Your Emergency?

    ME: 911, What is your emergency? Jane Doe: Oh. No. I just need to know what time it is... ME: 9:55A. JD: And what month is it? ME: September. Today is Sunday September 2, 2012. JD: Thank you sugar ME: You're welcome, and you have an awesome day.
    CisforCOUTH CisforCOUTH 26-30, F 1 Response Sep 3, 2012

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    What Would You Do

    I have a question for my fellow dispatchers. If you are working in a dispatch office where you handle all the calls and dispatching in one how would you prioritize this scenario? Someone calls in and says a shopper is having a seizure in the the food court. As you transmit...
    CARAMELSIS2 CARAMELSIS2 31-35, F 2 Responses Aug 31, 2013

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    Family In The Same Career Field

    I am a dispatcher and my father is both a city officer and one of the county constables. I am terrified that down the road, I will take his call over the radio with an "officer down" traffic. Anyone else on here have any experience on here with this kind of situtation or any...
    SouthernDispatcher911 SouthernDispatcher911 22-25, F 1 Response Oct 25, 2012

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    How Does One Become A 911 Operator?

    Hi everyone, I know this is a site for 911 operators, but I am actually wondering about how to become a 911 operator.  I have been on the Internet all day trying to find out where to start, but everything is so generalized I can't seem to find anything.  I live in the...
    wvold wvold 46-50 2 Responses Jun 30, 2010

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    Potential Ep Emergencies

    One thing I have encountered online is you'll find people with real emergencies...ie suicidal or they are just pulling your chain and enjoying how we react. I know EP doesnt maintain info on people, but if someone has been around EP for awhile there might be some on EP that...
    lovelife2themax lovelife2themax 51-55, M 1 Response Jan 11, 2010

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    Social Networking

    Does anyone have a policy in effect in your Communications Center for Social Networking such as Facebook, Myspace, etc.
    sgtmdevillier sgtmdevillier 36-40 3 Responses Mar 23, 2011

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    STRESS 2

    It also is very stressful when u answer 911 and its your mom on the other end.  Its happened several times, a couple were people breaking into the house. Thats when you want to drop the phone and respond to the house urself.
    parallax parallax 36-40, M 2 Responses Feb 9, 2009

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    Goodbye

    A moment of silence please for 3108. She was absolutely hilarious. She made me laugh when I was in such a bad mood, and always brought a smile to my face. I would have done everything to protect her, and I am so sorry I wasn't there for her the night she decided to take her own...
    3grnowl 3grnowl 26-30 1 Response May 31, 2012

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    Worst Thing I Ever Heard...

    I have had people ask me many times "what is the worst thing you have ever heard as a dispatcher?". I usually pause for a moment, and then give them some quick story that is just horrifying enough that they won't be asking me that question anymore, but not so horrifying that I...
    3grnowl 3grnowl 26-30 12 Responses May 17, 2012

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    Just One Dispatcher Per 12 Hour Shift

    Hello everyone!! I am currently a 911 dispatcher and have been so for that last 12 years....and I still love it. My agency is responsible for a small county in Virginia with a population of 14,000. I have been on a permanent night shift from 1800-0600 hrs for about 10 years. I...
    drewmaldonado4 drewmaldonado4 31-35, F 2 Responses Aug 18, 2013

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    I'm Not A 911 Dispatcher, But...

    a 911 dispatcher once quite literally saved my life, so I just wanted to thank you all for what you do. If it wasn't for what you guys do, I would not be typing this right now. So, THANK YOU.
    surv1vor surv1vor 18-21, F 1 Response Oct 11, 2010

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    New Dispatcher - Average Training Times?

    Hi everyone, I began my dispatcher training for a police department yesterday morning, and I was already on the radios today (with help from my trainer). I do not handle most 911 emergency calls since they are handled by county, but I handle pretty much everything else a...
    atlastothemoon atlastothemoon 26-30 2 Responses Jul 10, 2013

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    New 911 Dispatcher

    Hi all...glad to find this place!  I am new to Dispatch and I absolutely love my job.  Been on the job training for only 13 days!!  Previously worked in ER Admissions and that's where I picked up the 'emergency bug' :-)Anyway...I am 52 and figure this is my last job -- that's...
    Nomadnomore Nomadnomore 51-55, F 3 Responses Jan 28, 2012

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    Facebook Page

    Hey everyone ....I recently started a page for dispatchers title GA`S 911 Dispatchers if anyone is interested please like the page and post pictures, links, or advice.We want the page to be up lifting to dispatchers.
    KathyEdge KathyEdge 41-45 1 Response Jun 14, 2013

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    The Dreaded 911 Call: A Family Member...

    yesterday i received a 911 call. the caller was my uncle advising that my aunt was unresponsive. he had no idea i was the operator. remaining calm was probably one of the hardest things i've had to do in a while...
    CisforCOUTH CisforCOUTH 26-30, F Sep 3, 2012

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    The Exam: I'm Freaking Out!

    I have wanted to be a 911 dispatcher for as long as I can remember. And for good reason. If it wasn't for 911, I would have died when I was 6 yrs old. I was hit by a car while crossing the street and when paramedics arrived I was pronounced legally dead. If it hadn't been for...
    moonlilly moonlilly 25, F 2 Responses Apr 25, 2010

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    I Start Monday As A 911 Dispatcher

    Hi - Sorry if this does not belong here but I am somewhat terrified. I start on Monday as a 911 Dispatcher - I have already read various articles but can anyone provide me with some tips ?? Please :(. **Happy to say that out of 250 applicants only 5 people passed the exam...
    Sign7 Sign7 26-30, M Aug 23, 2013

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    Greetings Friends!! Newbie On Here !

    I have been a 911 operator/police dispatcher for 30 years in a city here in Southern Calif, population of 400,000. People often asked how I've lasted as long as I have. The one thing we all need in this profession is a healthy way of managing stress. I run almost every day and...
    PeacefulColours PeacefulColours 51-55, M 1 Response Aug 15, 2013

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    Is My Career Over?

    Hi. I've been dispatching for a little over 5 years now. I can't pin point when it started but I've noticed that calls involving children have greatly started getting to me. I'm sure being a mother has to do with it. But it's to the point where I'm starting to break down at my...
    SarahCate SarahCate 26-30, F 3 Responses Apr 23, 2013

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    What Do You Do When You Can't Do Anything?

    I don't know why I never paid attention to the lyrics before today. But this time I really heard it. I suddenly remembered the time when I had to tell people that help wasn't coming, at least for a long time, and they needed to survive on their own. It wasn't necessarily the...
    3grnowl 3grnowl 26-30 May 17, 2012

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    Disrespect

    I am a dispatcher with Niagara Regional Police in Ontario. Recently a group of us were out having a few drinks and talking about the disrespect we get from uniforms on the road. One of the girls showed me a picture on her i phone of a German shepherd sitting at a police dispatch...
    badge78787 badge78787 26-30 2 Responses Dec 2, 2012

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    Wanting To Become

    hi, i am not a dispatcher but i would love to become one. i have been wanting to be a dispatcher ever since i was 6 but i dont know why. does any dispatcher have any advice for me for when i might become one. i still have a long long time befor i am old enough but i would still...
    girlygirl85084 girlygirl85084 13-15 Mar 31, 2013

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    I Was A 9-1-1 Dispatcher

    I WAS a 9-1-1 Dispatcher, but I don't think that I will never NOT associate myself with fellow 9-1-1 dispatchers. The experience sticks with you, you can never let it go. What I heard and what I did is now part of me. I can never stop hearing the calls in my head. I can never...
    3grnowl 3grnowl 26-30 2 Responses May 17, 2012

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    New Job

    Hello everyone. I was looking for some advice regarding a new job posting I was thinking of taking. The position is called a, "FIRE ALARM ROOM OPERATOR", but it looks like I would be responding to calls to the Emergency Response System. (I'm in Ontario, btw.) So far I've only...
    Ribbons123 Ribbons123 26-30, F 2 Responses May 17, 2013

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    Stress

    A while back ago I answered 911, on the other end the caller was crying about her baby not breathing.  I did the whole job, address and all the questions.  thinking, that voice sounds familiar, so does the address.....well it was my cousin, and it was her baby passing...
    parallax parallax 36-40, M 2 Responses Jan 26, 2009

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    CASTING NOTICE: We are looking

    for a FEW GOOD DISPATCHERS to play themselves on “Outrageous 911” a new television series for TLC. The show features wacky and unusual non-emergency calls that waste dispatchers time and clog up the 911 system. We’re looking for dispatchers to comment on the stories...
    Outrageous911 Outrageous911 31-35 Mar 6

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    Help Me Understand How This Works.

    Hi! was wondering if there are any dispatchers that work in dispatch centers that service areas that are not near them, kind of like a central dispatch, but servicing areas several counties away, several hours away, and even in differnt time zone?? Receiving calls, dispatching...
    mrsmandylynn mrsmandylynn 31-35, F Sep 13, 2012

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    New To 911 Dispatch!

    I am in my second month of training and I must say it is one of the hardest jobs I have ever done and I was in the Navy. We dispatch police, fire, and EMS. I am on second shift right now I switch to third next month. There is so much to remember and learn I feel stupid just about...
    lisa2008boo lisa2008boo 22-25, F 1 Response Sep 12, 2013

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    How To Become A 911 Dispatcher

    How to become a 911 dispatcher. http://howtogeta911job.blogspot.com/  helps    gi   
    mbol77 mbol77 31-35 Aug 30, 2010

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    This One Got to Me After Doing This 7 Yrs Now...

    Thankfully, I was not the one to get this call tonight. But one of my girls (a "newbie") got it and handled it beautifully. So this guy calls in and just picks right up in mid conversation as if he'd been talking to her 20 mins. "I need the police out here. Tell...
    Tinkerbellapd Tinkerbellapd 26-30 8 Responses Mar 24, 2009

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    www.youtube.com/watch?

    v=VP8cSjbX-Wo‎ Listen to this
    modixie modixie 66-70, M Jan 5

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    Related Experiences

    Originally found here: http://www.pakalertpress.com/2012/03/27/911-airplane-affidavit-by-john-lear-son-of-learjet-inventor/ 9/11 Airplane Affidavit By John Lear, Son Of Learjet...
    Jericho7 Jericho7 36-40, M 6 days ago

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    Work is soooo boring and slow. I went to the bathroom to take a break. Im a dispatcher at a casino. Post whatever your thoughts are pertaining to boring jobs or my work.
    blackoctober10 blackoctober10 22-25, M Jul 4

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    I struggle telling people about my problems. So, I guess just writing my whole story would be better. Haha, I know it'll be pretty long. I'll just go ahead and say it: my mother...
    BookWonderer BookWonderer 13-15, F 4 Responses Jul 14

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    Yo Momma is so stupid you had to call 411 to get the number for 911.
    jml2000 jml2000 56-60, M 2 Responses Jun 23

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    This is more so a help need rather than a experience But what ever So I have had anxiety since I was 10 I'm 13 now. The time I got my first panic attack I was swimming in a pool...
    SidneyLucas SidneyLucas 13-15 Jun 24

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    I was a ward of the state .also known in school as the foster kid it was not easy to explain why or how i ended up there becaus i still dont know that part of me is gone those...
    willmaster32 willmaster32 18-21, M Jun 24

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    The whole scene happened right in front of me. When i saw everything it seemed so unreal. I was walking to my grandma's house to get something and while walking, from afar i can...
    s3gur0 s3gur0 22-25, M 1 Response Jun 24

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    Man: What would you say if I asked you to marry me? Woman: Nothing. I can't talk and laugh at the same time! Man: I can make your bed rock Woman: No you can't I have a...
    Brunette4U Brunette4U 26-30, F 1 Response Jun 25

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    I can gain weight easily, despite my medical conditions, but it was never enough to make me obese (just went 3 or 4 kilos overweight once). I find myself eating and being hungry at...
    brokenfixed brokenfixed 18-21, M Jun 25

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    I tried to attempt suicide. It was so tough getting through the huge battle of depression and me. I was cutting myself at first...then I had tried drowning myself. It was stupid...
    MickaelaLovesZachLin MickaelaLovesZachLin 18-21, F 2 Responses Jun 25

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    An elderly man fell down and couldn't get help so I picked him up and called 911
    mariaababieexo mariaababieexo 22-25, F Jun 26

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    I am still recovering from the wreck I had on March 4th 2014. I live in a semi-mountainous area of Oregon. I was driving my 2009 Chevy Aveo home around 9 o'clock pm after a class...
    cmdaniels74 cmdaniels74 36-40, F 2 Responses Jun 28

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    I don't think I accidentally killed my cat, but I feel bad about what happened. I came home, and my cat was meowing in the corner. When I rushed her to the Animal 911, they said...
    gwarrocks gwarrocks 31-35, F 1 Response Jun 29

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    I don't think I accidentally killed my cat, but I feel bad about what happened. I came home, and my cat was meowing in the corner. When I rushed her to the Animal 911, they said...
    gwarrocks gwarrocks 31-35, F 1 Response Jun 29

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    I miss my cat. I came home, and my cat was meowing in the corner. When I rushed her to the Animal 911, they said she had 3 chronic illnesses that I didn't know about, and they...
    gwarrocks gwarrocks 31-35, F 1 Response Jun 29

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    One day a man finds his mother in law collapsed on the floor. He calls 911 and follows the ambulance to the hospital with his wife. Hours later the doctor finally came up to them...
    itsoneofus itsoneofus 36-40, F 4 Responses Jun 30