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I Am a 911 Dispatcher

Personal Stories, Advice, and Support 116 People

    Help Me Understand How This Works.

    Hi! was wondering if there are any dispatchers that work in dispatch centers that service areas that are not near them, kind of like a central dispatch, but servicing areas several counties away, several hours away, and even in differnt time zone?? Receiving calls, dispatching...
    mrsmandylynn mrsmandylynn 31-35, F Sep 13, 2012

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    I'm Not A 911 Dispatcher, But...

    a 911 dispatcher once quite literally saved my life, so I just wanted to thank you all for what you do. If it wasn't for what you guys do, I would not be typing this right now. So, THANK YOU.
    surv1vor surv1vor 18-21, F 1 Response Oct 11, 2010

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    Just One Dispatcher Per 12 Hour Shift

    Hello everyone!! I am currently a 911 dispatcher and have been so for that last 12 years....and I still love it. My agency is responsible for a small county in Virginia with a population of 14,000. I have been on a permanent night shift from 1800-0600 hrs for about 10 years. I...
    drewmaldonado4 drewmaldonado4 31-35, F 2 Responses Aug 18, 2013

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    CASTING NOTICE: We are looking

    for a FEW GOOD DISPATCHERS to play themselves on “Outrageous 911” a new television series for TLC. The show features wacky and unusual non-emergency calls that waste dispatchers time and clog up the 911 system. We’re looking for dispatchers to comment on the stories...
    Outrageous911 Outrageous911 31-35 Mar 6

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    What Do You Do When You Can't Do Anything?

    I don't know why I never paid attention to the lyrics before today. But this time I really heard it. I suddenly remembered the time when I had to tell people that help wasn't coming, at least for a long time, and they needed to survive on their own. It wasn't necessarily the...
    3grnowl 3grnowl 26-30 May 17, 2012

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    New To 911 Dispatch!

    I am in my second month of training and I must say it is one of the hardest jobs I have ever done and I was in the Navy. We dispatch police, fire, and EMS. I am on second shift right now I switch to third next month. There is so much to remember and learn I feel stupid just about...
    lisa2008boo lisa2008boo 22-25, F 2 Responses Sep 12, 2013

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    How Does One Become A 911 Operator?

    Hi everyone, I know this is a site for 911 operators, but I am actually wondering about how to become a 911 operator.  I have been on the Internet all day trying to find out where to start, but everything is so generalized I can't seem to find anything.  I live in the...
    wvold wvold 46-50 2 Responses Jun 30, 2010

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    Death Of An Officer

    On January 9th of this year, we lost one of our own. Cpl James Szuba and his canine partner Ricky were killed while assisting a fellow officer on a traffic stop. I am  911 dispatcher and was working that nite. I had left the room for a few minutes and when I came back I had...
    ebrownbridge1 ebrownbridge1 46-50, F 2 Responses Jan 26, 2010

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    Worst Thing I Ever Heard...

    I have had people ask me many times "what is the worst thing you have ever heard as a dispatcher?". I usually pause for a moment, and then give them some quick story that is just horrifying enough that they won't be asking me that question anymore, but not so horrifying that I...
    3grnowl 3grnowl 26-30 12 Responses May 17, 2012

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    How To Become A 911 Dispatcher

    How to become a 911 dispatcher. http://howtogeta911job.blogspot.com/  helps    gi   
    mbol77 mbol77 31-35 Aug 30, 2010

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    I've Become Numb.

    Maybe I'm just one of the odd ones that can turn my feelings on and off, but I don't feel anything for my callers anymore. I do my job, act empathetic when needed, hang up, and forget about it to the point where someone can ask me the next day about what should be an upsetting...
    nyxerebus nyxerebus 31-35, F 1 Response Oct 12, 2013

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    This One Got to Me After Doing This 7 Yrs Now...

    Thankfully, I was not the one to get this call tonight. But one of my girls (a "newbie") got it and handled it beautifully. So this guy calls in and just picks right up in mid conversation as if he'd been talking to her 20 mins. "I need the police out here. Tell...
    Tinkerbellapd Tinkerbellapd 26-30 8 Responses Mar 24, 2009

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    The Exam: I'm Freaking Out!

    I have wanted to be a 911 dispatcher for as long as I can remember. And for good reason. If it wasn't for 911, I would have died when I was 6 yrs old. I was hit by a car while crossing the street and when paramedics arrived I was pronounced legally dead. If it hadn't been for...
    moonlilly moonlilly 25, F 2 Responses Apr 25, 2010

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    New 911 Dispatcher

    Hi all...glad to find this place!  I am new to Dispatch and I absolutely love my job.  Been on the job training for only 13 days!!  Previously worked in ER Admissions and that's where I picked up the 'emergency bug' :-)Anyway...I am 52 and figure this is my last job -- that's...
    Nomadnomore Nomadnomore 51-55, F 3 Responses Jan 28, 2012

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    Goodbye

    A moment of silence please for 3108. She was absolutely hilarious. She made me laugh when I was in such a bad mood, and always brought a smile to my face. I would have done everything to protect her, and I am so sorry I wasn't there for her the night she decided to take her own...
    3grnowl 3grnowl 26-30 1 Response May 31, 2012

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    New Dispatcher

    Any advice for new dispatchers.  I've been training on phones for 3 weeks now, 12 hour shifts.  I had a horrible day today, my mind just went blank.  I got so frustrated I cried and then felt like and idiot for crying.  I would love to hear some...
    juliehmt juliehmt 40, F 10 Responses Sep 23, 2009

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    New Dispatcher - Average Training Times?

    Hi everyone, I began my dispatcher training for a police department yesterday morning, and I was already on the radios today (with help from my trainer). I do not handle most 911 emergency calls since they are handled by county, but I handle pretty much everything else a...
    atlastothemoon atlastothemoon 26-30 2 Responses Jul 10, 2013

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    Is My Career Over?

    Hi. I've been dispatching for a little over 5 years now. I can't pin point when it started but I've noticed that calls involving children have greatly started getting to me. I'm sure being a mother has to do with it. But it's to the point where I'm starting to break down at my...
    SarahCate SarahCate 26-30, F 3 Responses Apr 23, 2013

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    The Dreaded 911 Call: A Family Member...

    yesterday i received a 911 call. the caller was my uncle advising that my aunt was unresponsive. he had no idea i was the operator. remaining calm was probably one of the hardest things i've had to do in a while...
    CisforCOUTH CisforCOUTH 26-30, F Sep 3, 2012

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    Potential Ep Emergencies

    One thing I have encountered online is you'll find people with real emergencies...ie suicidal or they are just pulling your chain and enjoying how we react. I know EP doesnt maintain info on people, but if someone has been around EP for awhile there might be some on EP that...
    lovelife2themax lovelife2themax 51-55, M 1 Response Jan 11, 2010

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    I am a 911 dispatcher in Washington IL

    and as many of you know our town was ripped apart by a EF4 tornado on 11-17-13. My husband made this video of the damage along with the actual 911 calls and radio traffic that day. Please give it a watch and let me know what you think. Thank You. http://www.youtube.com/watch?v...
    lisa2008boo lisa2008boo 22-25, F Dec 28, 2013

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    Facebook Page

    Hey everyone ....I recently started a page for dispatchers title GA`S 911 Dispatchers if anyone is interested please like the page and post pictures, links, or advice.We want the page to be up lifting to dispatchers.
    KathyEdge KathyEdge 41-45 1 Response Jun 14, 2013

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    Social Networking

    Does anyone have a policy in effect in your Communications Center for Social Networking such as Facebook, Myspace, etc.
    sgtmdevillier sgtmdevillier 36-40 3 Responses Mar 23, 2011

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    STRESS 2

    It also is very stressful when u answer 911 and its your mom on the other end.  Its happened several times, a couple were people breaking into the house. Thats when you want to drop the phone and respond to the house urself.
    parallax parallax 36-40, M 2 Responses Feb 9, 2009

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    Wanting To Become

    hi, i am not a dispatcher but i would love to become one. i have been wanting to be a dispatcher ever since i was 6 but i dont know why. does any dispatcher have any advice for me for when i might become one. i still have a long long time befor i am old enough but i would still...
    girlygirl85084 girlygirl85084 13-15 Mar 31, 2013

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    Greetings Friends!! Newbie On Here !

    I have been a 911 operator/police dispatcher for 30 years in a city here in Southern Calif, population of 400,000. People often asked how I've lasted as long as I have. The one thing we all need in this profession is a healthy way of managing stress. I run almost every day and...
    PeacefulColours PeacefulColours 51-55, M 1 Response Aug 15, 2013

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    Stress

    A while back ago I answered 911, on the other end the caller was crying about her baby not breathing.  I did the whole job, address and all the questions.  thinking, that voice sounds familiar, so does the address.....well it was my cousin, and it was her baby passing...
    parallax parallax 36-40, M 2 Responses Jan 26, 2009

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    What Would You Do

    I have a question for my fellow dispatchers. If you are working in a dispatch office where you handle all the calls and dispatching in one how would you prioritize this scenario? Someone calls in and says a shopper is having a seizure in the the food court. As you transmit...
    CARAMELSIS2 CARAMELSIS2 31-35, F 2 Responses Aug 31, 2013

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    I Start Monday As A 911 Dispatcher

    Hi - Sorry if this does not belong here but I am somewhat terrified. I start on Monday as a 911 Dispatcher - I have already read various articles but can anyone provide me with some tips ?? Please :(. **Happy to say that out of 250 applicants only 5 people passed the exam...
    Sign7 Sign7 26-30, M Aug 23, 2013

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    911: What Is Your Emergency?

    ME: 911, What is your emergency? Jane Doe: Oh. No. I just need to know what time it is... ME: 9:55A. JD: And what month is it? ME: September. Today is Sunday September 2, 2012. JD: Thank you sugar ME: You're welcome, and you have an awesome day.
    CisforCOUTH CisforCOUTH 26-30, F 1 Response Sep 3, 2012

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    New Job

    Hello everyone. I was looking for some advice regarding a new job posting I was thinking of taking. The position is called a, "FIRE ALARM ROOM OPERATOR", but it looks like I would be responding to calls to the Emergency Response System. (I'm in Ontario, btw.) So far I've only...
    Ribbons123 Ribbons123 26-30, F 2 Responses May 17, 2013

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    www.youtube.com/watch?

    v=VP8cSjbX-Wo‎ Listen to this
    modixie modixie 70+, M Jan 5

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    I Was A 9-1-1 Dispatcher

    I WAS a 9-1-1 Dispatcher, but I don't think that I will never NOT associate myself with fellow 9-1-1 dispatchers. The experience sticks with you, you can never let it go. What I heard and what I did is now part of me. I can never stop hearing the calls in my head. I can never...
    3grnowl 3grnowl 26-30 2 Responses May 17, 2012

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    Family In The Same Career Field

    I am a dispatcher and my father is both a city officer and one of the county constables. I am terrified that down the road, I will take his call over the radio with an "officer down" traffic. Anyone else on here have any experience on here with this kind of situtation or any...
    SouthernDispatcher911 SouthernDispatcher911 22-25, F 1 Response Oct 25, 2012

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    Disrespect

    I am a dispatcher with Niagara Regional Police in Ontario. Recently a group of us were out having a few drinks and talking about the disrespect we get from uniforms on the road. One of the girls showed me a picture on her i phone of a German shepherd sitting at a police dispatch...
    badge78787 badge78787 26-30 2 Responses Dec 2, 2012

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    Related Experiences

    I see 911 every time I look at my clock. On Thursday, September 10 of this year I had a really bad feeling about the following day, 911. Nothing happened on 9/11 but something...
    everydaysteph everydaysteph 46-50, F 1 Response Nov 3

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    I was in nyc that day just arrived the evening before. at breakfast we discussed going to the world trade center as one girl had never been up to the top. in the end we went into...
    nunos nunos 51-55, M 4 Responses Oct 27

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    It was so terrible bombs and flames going off millions of people screaming and running for their lives from the falling buildings :(
    Midnightthealphawolf Midnightthealphawolf 13-15, F Oct 27

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    I was sitting in a customers office. We all went running to their conference room to watch it on tv. Afterwards I drove into town. All the air traffic has stopped the interstates...
    001goodguy65 001goodguy65 46-50, M 1 day ago

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    Emergency Hotline 911 receives a "Pizza order" from a lady who needs help. "911, where is your emergency?" "123 Main St." "Ok, what's going on there?" "I'd like to order a...
    MyGuardianAngel MyGuardianAngel 22-25, F 8 Responses Oct 29

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    Airline Captain!!!............ My lead flight attendant came to me and said, "We have an H.R. on this flight." (H.R. stands for human remains.) "Are they military?" I asked. 'Yes...
    hancockian hancockian 66-70, M Nov 13

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    This is a short story I just wrote. This is not all of it I want. I wish I could write the story leading up to this and who Lyra is. And also, Samuel and Belinda's happy ending...
    1lonelydaisy 1lonelydaisy 41-45 Oct 28

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    1967 Mustang Shelby GT500 1967 Mustang GT500 Eleanor Tribute/Restomod with 1.5" hood rise, 428, IRS, Tremec 6 speed 1970 Dodge Challenger w/ 426 Hemi, 5 speed, plum crazy, black...
    Sicarium Sicarium 36-40, M 3 Responses Nov 11

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    Gun haters can call 911 I'll call Mr. Winchester or Mr. Ruger or Mr. Mossberg. Then I'll call 911
    j010280 j010280 31-35, F 1 Response 2 days ago

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    you're 17, male, and very interesting to talk to. I had just finished telling you about my summer job as a dispatcher... I don't know what I did with the conversation thread but I...
    PurpleFlyingKites PurpleFlyingKites 18-21, F 1 Response Nov 10

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    Over the road trucker. This was the easiest job in the world to get and now it's the hardest job in the world to actually quit. Truck driver school cost $2995, only lasted three...
    Calcetines Calcetines 36-40, M 5 days ago

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    An elderly couple was just settled down for bed when the old man realized he left the lights on in the greenhouse in the back yard. Then they heard voices. Three men had broken...
    Mike9272 Mike9272 41-45, M 2 Responses 2 days ago

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    I'm gonna defying like always because my family doesn't care about me if I came back from outside. I didn't even trust all teachers when I went to in the high school that whey want...
    Skutaro2 Skutaro2 18-21, M Oct 23

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    When a woman called 911 complaining of difficulty breathing, my husband, Glenn, and his partner—both EMTs—rushed to her home. Glenn placed a sensor on her finger to measure her...
    Michael91142 Michael91142 70+, M 3 Responses Oct 23

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