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I Hate Customer Care Lines

Personal Stories, Advice, and Support 42 People

    Hold.

    Just spent the whole day on the phone to customer care! OMFW! what a nightmare. how many people could possibly be calling this company on a saturday morning that i have to wait half an hour to talk to someone? i got told i was caller number 50 and almost died. then calmed down...
    TheRealMimi TheRealMimi 31-35, F Apr 3, 2010

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    I'm Glad I Have A Cell Phone Cause I Would Have Hung Myself With A Phone Cord By Now

    There is first a recording of crappy music that holds you on the line for hours, then there is another recorded voice directing you to push certain numbers for whatever purpose you have for calling, THEN, if you're lucky and haven't died of boredom yet, you MAY get someone on the...
    SpiritOfTheRabbit SpiritOfTheRabbit 31-35, F Feb 21, 2011

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    They Always...

    Put you on HOLD and you have to listen to that background music... if they put you on hold really long, the automated voice tells you to continue to hold.. Its soo annoying. 
    reset reset 18-21, F Jul 15, 2010

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    Denied.

    I didn't have to wait very long on sunday when i called my service provider. which was weird. they're usually the busiest. but after only 3 minutes on hold someone answered. problem is she didn't have a clue what i needed. and after she herself admitted this, i very sweetly asked...
    TheRealMimi TheRealMimi 31-35, F 1 Response Jun 15, 2010

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    Hate Them!!

    i especially hate it when you have to phone one of these lines, when you have a problem with a kitchen appliance or a tv or something that wont work, and they think that you're an idiot or something, and start asking you questions like "is it switched on?" and so on!!! i hate...
    cowshed123 cowshed123 31-35, M 2 Responses Jan 9, 2011

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    Imo, Att Has Been One Of The Worst !

    Hours and hours of my life waisted there, day after day, week after week, trying to resolve such a simple issue that doesn't seem to fit into any of there multiple choice menu options ! ! ! 8 months of call center hell ! ! ! You would think that a company in the "communication...
    lrob lrob 36-40, M 2 Responses Jun 16, 2010

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