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I Hate Poor Customer Service

Personal Stories, Advice, and Support 996 People

    Empathy Has Its Limits!

    I like to think I'm a reasonable man. I've done my share of customer service in my time and I know there are limits. There are targets to be hit,everybody wants something different,they are rarely one at a time,some customers are complete schmucks who wouldn't know good manners...
    Rob22make3 Rob22make3 41-45, M 1 Response Oct 9, 2008

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    This Cellphone Company Has The Absolute Worst Service Anywhere Ever

    This company had the worst customer service and tech support I've ever experienced! Cricket Phone Customer Service SUCKS!This video is NO exaggeration they really are like this! Of course I have since switched carriers!
    SpiceZ SpiceZ 56-60, F Jun 12, 2013

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    Is the Customer Still Right?

    I can remember being a teenager and going to work as a waitress in Pizza Inn. It was well drilled into our heads that the customer was always right.    I can also remember being given explicit instructions that if a customer was upset or in any way...
    Lexus Lexus 36-40, F 8 Responses Feb 20, 2008

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    This Is Crazy!!!!

    Ok, first i want to say that this story may seem senseless, but i find it happens all around and it really needs to be addressed. I went 2 p/u a scpipt @ a local Walmart pharmacy in pompano beach, florida and I noticed a woman and a man, which seemed to be together, they...
    lucky1228 lucky1228 36-40, F 1 Response May 28, 2009

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    No More Fast Food For Me

     I was already running late for work and wanted a salad.  It was about 10:23p.m. on a thursday night. I pulled into Mcd parking lot and parked my care got out and went into the place of hell.  It was only three customers in line no one in the drive-thru and about 6 employees...
    whykeeper whykeeper 36-40, F Jan 27, 2012

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    Unnecessary

    I've worked in the retail industry since i was 16, so I know first hand that crappy days come more often than good days. However, customer service is one position that reflects on the whole company, so matter how bad you're feeling, there is no excuse for a customer to get the...
    lick0fpleazure lick0fpleazure 22-25, F 2 Responses Apr 21, 2009

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    Our "Spa" Weekend

    This past weekend my daughter and I went away for what was to be a weekend of rest and relaxation... We were very dissapointed...below is the email I sent to guest services today. Ms. Hardin,   I would be more than happy to share with you the details of our...
    Lexus Lexus 36-40, F 14 Responses Mar 24, 2008

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    I Work

    i work in customer service . i work as an customer service supervisor for a local grocery store . i listen to bitchy customers all day long . i know the expections and i expect that and more when i go somewhere . if i am not happy with my service . i will email and complain to...
    deleted deleted 26-30 1 Response Feb 16, 2010

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    Yesterday And Always

    I went to Applebee's down the road for a meal because I was starving and wanted good food.  Got in there, the lady gave me a drink to start and told me the bartender was my server.  The bar was NOT busy, yet I sat there for a good 20 minutes, sippin' my Pepsi before...
    filthydieseltech filthydieseltech 22-25, F Jan 3, 2010

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    What Part Of NO Are You Not Hearing?

    Telemarketers are usually considered just plain annoying, rather than people who provide lousy customer service. Isn't annoying someone, in a business setting, bad customer service too?
    TimeTrvler TimeTrvler 51-55, M Apr 18, 2013

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    Tradesmen Let Me Down.

    I moved house last year to a lovely old place that is a bit run down.  I have tried contacting various tradesmen to get things fixed and have had some disappointing experiences.  One man came around to quote on fixing the front verandah.  However when I contacted him asking...
    madtiger293 madtiger293 51-55 2 Responses May 23, 2012

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    Tell Me About It

    I just bought a 22" LCD, that can be used as TV and monitor, so my daughter could watch some programs when she is at work with me. It has blue dots all over the picture! it took me 2 days to get an answer from customer service, they checked it and said they can't find...
    LordVoldemort LordVoldemort 36-40, F 3 Responses Jun 1, 2009

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    So, I saw this commercial late last night saying

    that I can not only get a free facial brush, but also a free-risk trial of hydroxatone products. It said to call the number at the bottom of the screen. I thought woah! I can get something for free! Why not!? I got the phone, started dailing like crazy and the automatic voice...
    FashionQueen86 FashionQueen86 26-30, F 1 Response 2 days ago

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    Best Ever!

    I'm a hairdresser. I love my job. Love to make people feel great, bring out their favorite facial features, boost their confidence and sometimes i can even change someones life! Well maybe not life but change who they are. Along with being a hairdresser i believe needs to come...
    IntoxicatedDesire IntoxicatedDesire 18-21, F 3 Responses May 4, 2008

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    So Much

    It disappoints me when someone in a customer service role is rude or crap at their job. There have been many occasions where I have had to stand around like a dodo bird waiting for the cashiers at multiple different stores to finish their conversations with each other before...
    PuzzlingPunkPrincess PuzzlingPunkPrincess 18-21, F 1 Response May 28, 2011

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    Hovering Vs. Attentiveness

    Restaurants are tough . . . as bad as it is for your server to take forever to show up, take forever to come back, or take forever to bring the check, I get really annoyed when they hover. Asking you "how is everything?" or "how's it all tastin' to ya?" every 90 seconds can be...
    TimeTrvler TimeTrvler 51-55, M 3 Responses May 30, 2013

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    Can't Stand It

    I do not like people that are rude, crude, unprofessional or just plain don't have any knowledge what so ever about anything! Many are sales people but other places like the DMV, other government locations, seem to have some employees that believe they are stooping beneath...
    Josie06 Josie06 56-60, F 1 Response Oct 21, 2009

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    So Much.

    this is actually one of the very few areas in which i'll stand up for myself. maybe because pointing to the fact that i'm a paying customer makes my grievances more legitimate in my head. anyway, i'm not a b*tchy customer, but if i'm being poorly treated then i'll stand my...
    journeyfulloflaughter journeyfulloflaughter 26-30, F 13 Responses Feb 20, 2008

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    Bill My Parents Customer Disservice

    I was thinking about cancelling daughters BillMyPArents cards. Initially i was only calling for refund information because I intended to cancel only one card but after such a negative experience with your ill equiped and unhelpful customer service I need to cancel both cards so...
    JOYfulJoyful JOYfulJoyful 36-40 May 19, 2012

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    A Call To Cricket Wireless Customer Service Nightmare!

    Animated cartoon from a actual transcript of a recent real life call a customer of mine made to the 1-800-CRICKET call center. Aparently located somewhere in India or the south pacific
    SpiceZ SpiceZ 56-60, F Jun 12, 2013

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    Horrid Service While Aslo Being Ripped Off

    For two years now, my sister and I have been suffering under a corrupt Home Owners Association.  The entire complex (except the spots that immediately surround THEIR property) is ghetto.  They don't use our $180 in monthy dues to maintain the rest of the...
    DangerMouse87 DangerMouse87 31-35 Jul 30, 2010

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    I Want My Penny

    lol well this starts of when I was planning on collecting pennys I wanted to see how manny i could collect in a year  what? yeah you read right I was collecting pennies dont make that look, like if youve never collected a penny pfff I am broke, yeah thats what i thought ok...
    deleted deleted 26-30 Feb 17, 2012

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    Customer Service

    I hate poor customer service and lots of people suck at it and some are super in this field.  I'm not the type working on the phone as a customer service rep 24/7.  I don't mind working on the phone, booking appointment, taking orders and stuff (receptionnist or...
    Whateverrrrr Whateverrrrr 36-40, F 2 Responses Oct 24, 2010

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    A Funny Cartoon

    This cartoon was of a customer standing at the counter with the representative behind the counter looking at a computer. The customer was pointing at some shelves behind the counter and the caption said, "LOOK! You have one right there on the shelf!" The caption by the...
    chris914 chris914 46-50, M 1 Response Feb 20, 2008

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    Walmart Has The Worst Customer Serivce In The World

    it seems like every time im always in line for ever and going very slow. I hate it.
    kingoftheice kingoftheice 26-30, M 4 Responses May 28, 2012

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    Agent Who Hates Bad Service

    As someone who has worked in customer service most of my life I am very critical when dealing with customer service reps. It all comes down to good old commen sense. In today's world there seems to be a large gap in this area. Companies need to realize you can still charge a...
    SweetBabyBrat SweetBabyBrat 36-40, F Jun 22, 2012

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    I Hate Poor Customer Service

    I hate poor customer service.  I'm lucky that doesn't happen much where I go.  There is just one place I had the problem that was at The Bay I waited half an hour for service but no one showed up so I don't shop there anymore.
    aquarius3 aquarius3 61-65 Jan 29, 2012

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    Morons Should Be Shot

    So here it is my special day and what is my very first present, a moron that doesn't know how to run a credit card. I had purchased something over $70 and he actually told me that I had to pay cash because he didn't know how to run a credit card. MORON! I told him I know he's not...
    4vrUnique 4vrUnique 46-50 6 Responses Sep 23, 2010

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    Meijers Deli

    I waited 5 minutes before someone asked me if they can help me. Then it took the damn women 45 minutes to slice 1/3 lb of Pepperoni, and cheese and 1/2 lb of turkey. 45 MINUTES. OMG -- This wasn't the first time either, every time I go to Meijers Deli I wait and wait and wait...
    tac3004 tac3004 46-50, F 2 Responses Sep 23, 2012

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    Two Sides

     I hated working customer service. Pissed off customers chewing me out cuz they bought the wrong size...... However once I got out of that job I began to realize that I hate associates who act as if they are doing me a favor by waiting on me even more.Who was the idiot who...
    blackcat blackcat 22-25, F 2 Responses Feb 21, 2008

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    Intelligent People Can Be Idiots

    I've seen both sides of the coin.  When I worked on the telephone as a customer service agent I witnessed people call asking the dumbest questions.  I've was never rude or irritated by them.  It only amused me how much common sense they lacked.  Being a...
    ichooselife ichooselife 36-40, F 1 Response Jul 1, 2008

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    How To Protect Yourself From The Cell Phone Insurance Scams

    When you upgrade your cell phone, many cell phone companies will offer you a sum (normally about $20) in exchange for your old phone­. This is a ploy so that you’ll have to buy insurance, which actually gives you very little for your money. Insurance is not a bad thing if it...
    MaxineR MaxineR 36-40, F 1 Response Feb 27, 2012

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    Disgusted Of The Uk

    We have possibly the second worst service in the whole world. We aspire to be as bad as the Italians but whilst we have their utter disregard for what the customer wants, we don't have the same panache or ignorance to go along with it. Therefore we are actually worse than the...
    happyboyx happyboyx 31-35, M Jul 7, 2012

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    Boy Did She Miss Out

    A couple of years ago on a business conference in Hartford CT, a large group of us walked into a local restaurant / pub for our long awaited dinner on the company dollar.  Well from the look on the waitress's face, you would have thought she was one of the 12 diciples being...
    Sabrina0202 Sabrina0202 41-45, F 1 Response Apr 27, 2008

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    Comcast Is - S D R A W K C A B -

    If you have endured the customer service nightmare from Comcast and have your internet or cable box installed the product is great. The problem is getting the installation. First you have to deal with the automated phone system. You know - which language press #, for security...
    4vrUnique 4vrUnique 46-50 5 Responses Jul 27, 2010

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    The one thing that annoys me the most

    when I'm simply trying to purchase something. I'm not a difficult person to communicate with and if you give poor customer service to me I get irritated by that. It really doesn't take that much effort to give average customer service to someone and if you're doing a ****** job...
    misternobrain misternobrain 22-25, M 1 Response Jan 16

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    Verizon...

    When we first moved here, we thought it was going to be so easy to get our Internet and phone transferred to hear. Boy, were we wrong. The first thing that went wrong is they thought we ordered the package with FIOS, which we didn't. That's when everything got screwed up...
    animallover110293 animallover110293 18-21, F 1 Response Apr 7, 2013

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    Office Depot..taking Care of Business.....everyday.. Sing It People.

     I am sick to death of being treated badly and ignored at retail. I know the jobs don't pay well. But I dont care anymore. Today I decided to share my complaint with the world. I think companies need to realise that customers have the power to respond to bad customer service...
    penguinswon penguinswon 51-55 7 Responses May 26, 2009

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    Customer Service

    Most   people    in    customer    service   work    for   companies    treat  their   employees   badly   and   that  ...
    rockybear397 rockybear397 47, F 2 Responses May 9, 2008

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    Dahon Bicycle Co Bad Customer Service

    Bad customer service is is everywhere. To wit: instead of answering my very simple straightforward questions about product availability one "Monte S." at the Dahon Bicycle company made long self-serving speeches as a show for his cube mate who could only hear HIS side of the...
    HadEnoughCustomerTorture HadEnoughCustomerTorture 36-40 Aug 21, 2012

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    No Excuse

    I grew up in customer service oriented fields. I was always taught no matter how awful my life might be outside the store, in the store everything is focused on making the customer feel valued. If one is that upset and hates it so much they should chose another line of work...
    GoddessNakiBean GoddessNakiBean 36-40, F May 11, 2008

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    Why Work In A Hospital If You Hate People?

    This might seem like an age old question, but until someone answers it, I am going to keep asking it! Why work in a hospital if you hate people?? I understand that hospitals can be busy places and staff run off their feet, not to mention the constant flow of annoying drug seeking...
    MaxineR MaxineR 36-40, F 1 Response Feb 27, 2012

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    Thou Shall Be Billed Until Death, And Even After That!!

    ‘There are some things money can’t buy. For everything else, there is…….’ goes the tag line of a renowned credit card issuer. I liked this tag line very much. But only until last month. I now want them to change this tag line to something like this: ‘There are some...
    eyes04111981 eyes04111981 31-35, M 2 Responses Aug 2, 2011

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    Related Experiences

    I have memories of some amusing, aggravating, and almost scary interactions with customers.
    itsoneofus itsoneofus 36-40, F Apr 8

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    Hello.my name.is tawnie montoya..I live in kitsap county washing state..aka kidnap county...feb 17 2012 my children where taken fro me due to the d.v. and drug use...Iwant to start...
    tawnieraem tawnieraem 26-30, F a week ago

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    Theyre so ******* annoying and then wanting to see the manager! Why? Just why must you be so difficult?
    essjay26 essjay26 26-30, F Apr 8

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    this happened in Shiawassee county Michigan. on saturdat 3/15/2014 I came home from work to find out from my now ex girlfriend that her oldest son which I cognitive imparment had...
    kennyeagle13 kennyeagle13 36-40, M 1 Response Mar 25

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    Years ago when I was like 18, 19 years old I got an advert that advertised a secure credit card at $250, as I didn't have one at the time and had the "no established credit...
    vvonderwoman vvonderwoman 36-40, F Apr 9

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    Those customer service people at sprint sound like robots or read scripts that the crooks at top of the chain put in place. Making it sound like they really care about the issues...
    Viprick Viprick 41-45, M Mar 31

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    I honestly have no patience for people. My mom wonders how I can work in customer service without getting fired. I get annoyed if the person in front of me at the grocery store...
    ksnaps ksnaps 22-25, F Apr 9

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    So I do janitorial work at a clothing store and the managers said my only responsibility is to clean and let the sales reps take care of the customers. I don't work in the sales...
    Alumsnow Alumsnow 22-25 1 Response Apr 4

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    My friend bought a limousine service from the bank the own the service when broke,,,He came in my office to buy insurance for the car and ask me if i can help him to get back up...
    pullupgirl103 pullupgirl103 31-35, F 2 Responses Apr 3

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    trumpcoaching trumpcoaching 26-30, F 1 Response 16 hrs ago

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    kkarthikk kkarthikk 13-15, F 1 Response 10 hrs ago

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    I used to look up to her, she was my playmate, my sun, my moon, and stars. How could she not she was my big sister. Of course we fought and made up like any siblings would, but its...
    kianaadir kianaadir 18-21, F 2 Responses Mar 22

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