I Hate Poor Customer Service

Personal Stories, Advice, and Support 1,318 People

    Hey... something as trivial

    as working for customer service can be so rewarding. You are not forced to do it, you are always free to choose for another job. And if you wanna keep on it, remember... you are dealing with people who needs help,answers, a kind response. And you learn... Coz you get to meet...
    4biandu 4biandu
    31-35, F
    Aug 9, 2015

    Is the Customer Still Right?

    I can remember being a teenager and going to work as a waitress in Pizza Inn. It was well drilled into our heads that the customer was always right.    I can also remember being given explicit instructions that if a customer was upset or in any way...
    Lexus Lexus
    36-40, F
    8 Responses Feb 20, 2008

    How To Protect Yourself From The Cell Phone Insurance Scams

    When you upgrade your cell phone, many cell phone companies will offer you a sum (normally about $20) in exchange for your old phone­. This is a ploy so that you’ll have to buy insurance, which actually gives you very little for your money. Insurance is not a bad thing if it...
    MaxineR MaxineR
    36-40, F
    1 Response Feb 27, 2012

    Don't get me started!

    I mean your getting paid to help me! The least you can do it do it right! Damn I mean of your nice and can actually help me out i could be all like hey where's your manager you were great! Like at the mall one day, Forever 21 has horrible customer service. I needed something...
    countrygirlISTaylor countrygirlISTaylor
    16-17, F
    Jul 31, 2014

    Meijers Deli

    I waited 5 minutes before someone asked me if they can help me. Then it took the damn women 45 minutes to slice 1/3 lb of Pepperoni, and cheese and 1/2 lb of turkey. 45 MINUTES. OMG -- This wasn't the first time either, every time I go to Meijers Deli I wait and wait and wait...
    tac3004 tac3004
    46-50, F
    2 Responses Sep 23, 2012

    Best Ever!

    I'm a hairdresser. I love my job. Love to make people feel great, bring out their favorite facial features, boost their confidence and sometimes i can even change someones life! Well maybe not life but change who they are. Along with being a hairdresser i believe needs to come...
    IntoxicatedDesire IntoxicatedDesire
    18-21, F
    3 Responses May 4, 2008

    So today I went to PNC bank to cash my payroll

    check (firm messed up my direct deposit). So I went to the guy teller and he said he needed manager approval because of the amount. Hmm...that's stupid. Anyway the manager was right there working with some customers in the next teller line. I asked him if he knew how long it...
    BrittBratz BrittBratz
    31-35, F
    1 Response Jun 12, 2015

    Tradesmen Let Me Down.

    I moved house last year to a lovely old place that is a bit run down.  I have tried contacting various tradesmen to get things fixed and have had some disappointing experiences.  One man came around to quote on fixing the front verandah.  However when I contacted him asking...
    madtiger293 madtiger293
    51-55
    2 Responses May 23, 2012

    Hovering Vs. Attentiveness

    Restaurants are tough . . . as bad as it is for your server to take forever to show up, take forever to come back, or take forever to bring the check, I get really annoyed when they hover. Asking you "how is everything?" or "how's it all tastin' to ya?" every 90 seconds can be...
    TimeTrvler TimeTrvler
    51-55, M
    3 Responses May 30, 2013

    My husband and I went to subway

    for lunch and the woman who rang us up gave us such an unnecessary amount of attitude when she messed up and gave us cups instead of cookies and I asked her to fix the mistake. Her body language, facial expressions, and overall demeanor were rude, unprofessional, and unwelcoming...
    habbydullah habbydullah
    22-25, F
    May 24, 2014

    So Much.

    this is actually one of the very few areas in which i'll stand up for myself. maybe because pointing to the fact that i'm a paying customer makes my grievances more legitimate in my head. anyway, i'm not a b*tchy customer, but if i'm being poorly treated then i'll stand my...
    journeyfulloflaughter journeyfulloflaughter
    26-30, F
    13 Responses Feb 20, 2008

    Thou Shall Be Billed Until Death, And Even After That!!

    ‘There are some things money can’t buy. For everything else, there is…….’ goes the tag line of a renowned credit card issuer. I liked this tag line very much. But only until last month. I now want them to change this tag line to something like this: ‘There are some...
    eyes04111981 eyes04111981
    31-35, M
    2 Responses Aug 2, 2011

    No More Fast Food For Me

     I was already running late for work and wanted a salad.  It was about 10:23p.m. on a thursday night. I pulled into Mcd parking lot and parked my care got out and went into the place of hell.  It was only three customers in line no one in the drive-thru and about 6 employees...
    whykeeper whykeeper
    36-40, F
    Jan 27, 2012

    I Hate Poor Customer Service

    I hate poor customer service.  I'm lucky that doesn't happen much where I go.  There is just one place I had the problem that was at The Bay I waited half an hour for service but no one showed up so I don't shop there anymore.
    aquarius3 aquarius3
    66-70
    Jan 29, 2012

    Working for the government I believe in great

    customer service and value for money the word of the day is there for frugality to many governments around the world waste public money I believe and do spend it wisely with great input from the public as the customer (public) are always right!
    eplife eplife
    36-40, M
    Apr 21, 2014

    Two Sides

     I hated working customer service. Pissed off customers chewing me out cuz they bought the wrong size...... However once I got out of that job I began to realize that I hate associates who act as if they are doing me a favor by waiting on me even more.Who was the idiot who...
    blackcat blackcat
    22-25, F
    2 Responses Feb 21, 2008

    Intelligent People Can Be Idiots

    I've seen both sides of the coin.  When I worked on the telephone as a customer service agent I witnessed people call asking the dumbest questions.  I've was never rude or irritated by them.  It only amused me how much common sense they lacked.  Being a...
    ichooselife ichooselife
    36-40, F
    1 Response Jul 1, 2008

    Walmart Has The Worst Customer Serivce In The World

    it seems like every time im always in line for ever and going very slow. I hate it.
    kingoftheice kingoftheice
    26-30, M
    4 Responses May 28, 2012

    ppl should take a lil more pride in their jobs!

    or at least be polite ta ppl.....seriously!
    deleted deleted
    26-30
    Aug 22, 2015

    This Cellphone Company Has The Absolute Worst Service Anywhere Ever

    This company had the worst customer service and tech support I've ever experienced! Cricket Phone Customer Service SUCKS!This video is NO exaggeration they really are like this! Of course I have since switched carriers!
    SpiceZ SpiceZ
    56-60, F
    Jun 12, 2013

    Comcast Is - S D R A W K C A B -

    If you have endured the customer service nightmare from Comcast and have your internet or cable box installed the product is great. The problem is getting the installation. First you have to deal with the automated phone system. You know - which language press #, for security...
    4vrUnique 4vrUnique
    46-50
    5 Responses Jul 27, 2010

    The one thing that annoys me the most

    when I'm simply trying to purchase something. I'm not a difficult person to communicate with and if you give poor customer service to me I get irritated by that. It really doesn't take that much effort to give average customer service to someone and if you're doing a ****** job...
    misternobrain misternobrain
    26-30, M
    Jan 16, 2014
    CODECRACKER2014 CODECRACKER2014
    41-45, M
    2 Responses Feb 28

    So, I saw this commercial late last night saying

    that I can not only get a free facial brush, but also a free-risk trial of hydroxatone products. It said to call the number at the bottom of the screen. I thought woah! I can get something for free! Why not!? I got the phone, started dailing like crazy and the automatic voice...
    FashionQueen86 FashionQueen86
    26-30, F
    1 Response Apr 17, 2014

    Agent Who Hates Bad Service

    As someone who has worked in customer service most of my life I am very critical when dealing with customer service reps. It all comes down to good old commen sense. In today's world there seems to be a large gap in this area. Companies need to realize you can still charge a...
    SweetBabyBrat SweetBabyBrat
    36-40, F
    Jun 22, 2012

    Took forever just to order some chinese food

    Cuz the menu had 'Fokken fried rice' but the waiter felt insulted when I ordered it (not sure if my aussie accent probably made it sound much worse). Then we changed our minds and decided to order egg fried rice without corn. Even our other friends who joined late got their...
    Aquarius1402 Aquarius1402
    22-25, F
    Nov 26, 2014

    Customer Service

    I hate poor customer service and lots of people suck at it and some are super in this field.  I'm not the type working on the phone as a customer service rep 24/7.  I don't mind working on the phone, booking appointment, taking orders and stuff (receptionnist or...
    Whateverrrrr Whateverrrrr
    36-40, F
    2 Responses Oct 24, 2010

    Customer Service

    Most   people    in    customer    service   work    for   companies    treat  their   employees   badly   and   that  ...
    rockybear397 rockybear397
    46-50, F
    2 Responses May 9, 2008

    PrizeCandle has HORRIBLE customer service.

    If my box doesn't ship Monday, OVER A WEEK AFTER THE CHARGE WENT THROUGH, or if they don't at LEAST respond to the email I sent 3 days ago, I'm filing a claim and will take my business somewhere else. :) *24-48 hour response time my ***. I've never dealt with bad customer...
    Kat0524 Kat0524
    18-21, F
    Sep 11, 2014

    Our "Spa" Weekend

    This past weekend my daughter and I went away for what was to be a weekend of rest and relaxation... We were very dissapointed...below is the email I sent to guest services today. Ms. Hardin,   I would be more than happy to share with you the details of our...
    Lexus Lexus
    36-40, F
    13 Responses Mar 24, 2008

    Bill My Parents Customer Disservice

    I was thinking about cancelling daughters BillMyPArents cards. Initially i was only calling for refund information because I intended to cancel only one card but after such a negative experience with your ill equiped and unhelpful customer service I need to cancel both cards so...
    JOYfulJoyful JOYfulJoyful
    36-40
    May 19, 2012

    I don't maybe they had a bad experience with

    customers but don't take it out on me. I hate it when they hang up when it's their shift is almost over or they rush me at the register. I will seriously report someone if it bothers me enough. Don't be rude to me or you will get snatched! Im just playing. But I do report people...
    ChelseaMonroe ChelseaMonroe
    22-25, F
    1 Response Feb 6, 2015

    Office Depot..taking Care of Business.....everyday.. Sing It People.

     I am sick to death of being treated badly and ignored at retail. I know the jobs don't pay well. But I dont care anymore. Today I decided to share my complaint with the world. I think companies need to realise that customers have the power to respond to bad customer service...
    penguinswon penguinswon
    51-55
    6 Responses May 26, 2009

    I Want My Penny

    lol well this starts of when I was planning on collecting pennys I wanted to see how manny i could collect in a year  what? yeah you read right I was collecting pennies dont make that look, like if youve never collected a penny pfff I am broke, yeah thats what i thought ok...
    deleted deleted
    26-30
    Feb 17, 2012

    Unnecessary

    I've worked in the retail industry since i was 16, so I know first hand that crappy days come more often than good days. However, customer service is one position that reflects on the whole company, so matter how bad you're feeling, there is no excuse for a customer to get the...
    lick0fpleazure lick0fpleazure
    22-25, F
    2 Responses Apr 21, 2009

    Morons Should Be Shot

    So here it is my special day and what is my very first present, a moron that doesn't know how to run a credit card. I had purchased something over $70 and he actually told me that I had to pay cash because he didn't know how to run a credit card. MORON! I told him I know he's not...
    4vrUnique 4vrUnique
    46-50
    6 Responses Sep 23, 2010

    Dahon Bicycle Co Bad Customer Service

    Bad customer service is is everywhere. To wit: instead of answering my very simple straightforward questions about product availability one "Monte S." at the Dahon Bicycle company made long self-serving speeches as a show for his cube mate who could only hear HIS side of the...
    HadEnoughCustomerTorture HadEnoughCustomerTorture
    36-40
    Aug 21, 2012

    Why Work In A Hospital If You Hate People?

    This might seem like an age old question, but until someone answers it, I am going to keep asking it! Why work in a hospital if you hate people?? I understand that hospitals can be busy places and staff run off their feet, not to mention the constant flow of annoying drug seeking...
    MaxineR MaxineR
    36-40, F
    1 Response Feb 27, 2012

    is it just me or is it required

    for customer service agents to say your name multiple times in a call? I call my mobile carrier and I swore she said my first name over 40 times in a 30 minute call...sometimes she would stop mid-sentence just to say my name...it was the most awkward phone call that I never...
    deleted deleted
    26-30
    Mar 15, 2015

    I called the AT&T service number

    because there has been no dialtone on my landline the past few days. I only got a robot, and he asked for a contact number to get in touch. I gave my cell phone number about 5 separate times, but it claimed that was an invalid number. I can't give my landline because it is out...
    ErraticSarcastic ErraticSarcastic
    31-35, F
    1 Response Nov 16, 2015

    A Call To Cricket Wireless Customer Service Nightmare!

    Animated cartoon from a actual transcript of a recent real life call a customer of mine made to the 1-800-CRICKET call center. Aparently located somewhere in India or the south pacific
    SpiceZ SpiceZ
    56-60, F
    Jun 12, 2013

    Verizon...

    When we first moved here, we thought it was going to be so easy to get our Internet and phone transferred to hear. Boy, were we wrong. The first thing that went wrong is they thought we ordered the package with FIOS, which we didn't. That's when everything got screwed up...
    animallover110293 animallover110293
    22-25, F
    1 Response Apr 7, 2013

    What Part Of NO Are You Not Hearing?

    Telemarketers are usually considered just plain annoying, rather than people who provide lousy customer service. Isn't annoying someone, in a business setting, bad customer service too?
    TimeTrvler TimeTrvler
    51-55, M
    Apr 18, 2013
More Stories