Mind you, I don't advertise. I am not in the phone or anywhere else. 99% of my clients are private referals. The other 1% are usually law enforcement related.
SO when my phone rings at 3 am, I know it has to be important.
Not this time.
I am not extending the warrenty on...
In my business you have to be available. I make it my business to be available. I have e mail, cell phones, snail mail and a doorbell.
When people want help, they need it now!
I try. I think I do pretty well.