Do you ever just want to shoot the automated customer service representative?

Asked By: JoyfulSilhouette 22-25 6 months ago

She couldn't figure out what i wanted and when I asked for a live representative she said "sorry I couldn't help you." and hung up!

and then when i get so frustrated I just go to the place, they say "we have a number you can call in the future so you don't have to drive all the way down here."

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7 Answers to "Do you ever just want to shoot the automated customer service representative?"

Posted by travelingthinker Nov 27th, 2012 at 11:29PM

you will really enjoy these two websites then:

http://www.whattopress.com/
http://www.dialahuman.com/

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Posted by 85continuum Nov 27th, 2012 at 11:27PM

As annoying as it is, I can't blame companies for using automated services. With all of the rude, ignorant, manipulating, lying people I've had to deal with over the years, it begins to really wear you down. If people were more understanding, honest and polite you would see a lot those automated systems start to disappear.

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Posted by SingleDad40 Nov 27th, 2012 at 9:56PM

Your call is very important to us...if you could stay on the line...it will be answered in the order it was recieved....there currently 17 callers ahead of you....your estimated wait is 20 minutes.....(music....music...usually Sitar music as visions of belly dancers flood your head)......(37 minutes later) there is 3 calls ahead of you.....your call is important to us.........10 minutes later and a Sitar solo.....there are 7 calls ahead of you....
I snap.....WTF...HOW THE **** DO YOU COUNT DOWN FROM 3 TO 7 (CUSSING MY PHONE) Hello My Name is Mark....Sry for your wait the slurpee line was out the door....
Thats when i seriously snap....
Mark? How in the **** is your name Mark you dont even speak english Habeeb....
Sir can you calm down???
**** you I am not calming down...i want to speak to someone who speaks english!!!
Sir i assure you i speak perfect english....
Seriously....Mother F*cker you arent even any vowels in your words...You know what...just f*cken forget it and kiss my a$$....as i slam the phone down!!!
Sry i got on a roll there...that kinda sh*t goes right through me!!!

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Reply by SingleDad40 Nov 27th, 2012 at 10:01PM

And its worse when you call the help desk over in the sand box while they are tending to their camels...to get computer help...when they are just going to contact your IT dept down the hall to walk 50' to fix the problem!!!! But you cant just walk down and ask them to fix it for you...it is required that you go through proper channels
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Reply by JoyfulSilhouette Nov 27th, 2012 at 10:03PM

lol...my sentiment exactly! By the time i get through the bs I'm ready to cuss the person on the other end out lol
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Posted by SuisseGuy Nov 27th, 2012 at 9:46PM

ALWAYS!

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Posted by grayday104 Nov 27th, 2012 at 9:43PM

I HATE AT&T!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Posted by ikattarri Nov 27th, 2012 at 9:40PM

India... they choose "American" names to make us comfortable.. so anyhow.. what was I saying. No I won't shoot they guy with the odd name. But, blowing up a computer is fine by me.

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Reply by SingleDad40 Nov 27th, 2012 at 9:42PM

Would you like a slurpee while you wait?
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Reply by JoyfulSilhouette Nov 27th, 2012 at 9:43PM

lol at least if they were from India they might understand my problem...although I usually have no idea what they are saying
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Posted by Fearthelion Nov 27th, 2012 at 9:38PM

Tell them their number is unreliable and to give you an alternative number.

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