My impression is that they run with an extremely small staff. Most request go unanswered. Response to problems on the board are slowly handled. They are just overwhelmed by the board size compared to available staff at any time.

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So they'd rather be big on membership, small on manageability?

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probably , since it is a privately held board, has a single owner who most likely doesn't let control of the board to anyone other than a few family members or very close friends. They may have some salaried tech people, but most likely hire people who hire out to multiple sites for piece work as needed.

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Thanks for the background info.

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probably holiday time for EP maybe they are in Florida now!

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