A certain detachment. Not allowing it to get personal, if I can avoid it. If necessary, calling them on it- coworkers anyway. Sometimes a simple calm "That is rude" can actually surprise someone and calm them down for a while.
As far as rude customers go- it's a little different, but there has to be a boundary. I'm assuming you aren't being paid to get yelled at, and there's only so much that is reasonable under the heading of customer service. Some people act like children, and sometimes you just have to take a deep breath and attempt diplomacy. At the worst, you can simply say, "I see I can't help you" and then take a bathroom break.
I have found that kindness works best. It catches them off guard because most people who are rude expect that same attitude to be returned to them. Responding in a kind manner doesn't make you weak it empowers you to be the stronger person. Most of the time rude people change their attitude when they're in your presence.
I was also taught the method of allowing the person to say what was on their mind while you listen without interrupting them. Then after they finish you repeat the problem back to them. When they hear it repeated by you they have had time to calm down and are ready to talk respectfully.
Some people are so bitter nothing works!
Never sink to their level.
Remain professional and refuse to let them intimidate you.
With co-workers, if they persist then they clearly have a screw loose and their behaviour needs to be recorded and brought to the attention of the appropriate supervisors.
Really depends on how rude. Mostly i just help them and get them away from me or just walk away
Let it go in one ear and out the other. I suppose I'd deal with them, If I gave them any thought.
Deal with? Smile do your work ,be happy your not that way ,and accept some people have nothing better to do then be rude to others.
As they turn away, I reach back into my invisible quiver, pull out an arrow nick it on the bow and let fly loose...I usually hit my target right in the ***. Then I smile when I see that someone else has seen me do this....
Love it :D
im so lucky in that i see my boss for about 5 min. in the morning, then nobody bothers me for the rest of the day.
I work on an army ba
Customers are the only reason a person is in business, so they can be rude all they want and I will fall all over them. A co-worker is another story. A rude co-worker can make your life miserable. I've now discovered that the best way to deal with them is to make friends with them.
deep breathing... love and tolerance... laugh it off.... wish them a wonderful day
I usually poop in my hand and throw it at them. Literally, I throw poop at them. it is sooooooo liberating. People don't say **** to you after you give them a good dose of the rebuttal mud.
Walk away but if the persist on irritating the **** out of me....i politely say...."You f*cken rude *** i walked away for a reason...not get the hell away from me before i f*cken snap on you"!!!
And they either get pissed off and leave or they say...."And you call me rude!"
The only way that I can. Bite my lip really really...really hard and smile as I get away from them, as quickly as I can. If I dealt with them the way I actually want, I'd be fired.
I don't...Walk away