Resolved Question

"IS THE COSTUMER ALWAYS RIGHT?" These famous American words heard daily from almost every employer. Did you ever have a work experience that went bad enough that your job was in jeopardy?...Please explain...(For ex: while shopping in the mid-west recently, at a well known store had run out of large consumer's bags so the store manager brought out some black garbage bags w/ yellow draw strings to use for larger purchased items. The consumer at the check-out was so angry that her stuff was being bagged in a "garbage bag" that she threw one of the items at the cashier's face, then called her ignorant & insulted her race too...it wasn't even the cashier's fault but b'cuz she was insulted, the cashier threw the same item back at the consumer's face...I laughed at first, then I realized that this was a serious matter...I still wonder what happened to that cashier?)

We use to have a sign in the back room of where I worked that read, "The customer is always right............Until they get to the otherside of the door."

The idea comes because the customer is not alway mad at the customer service person, but at the situation. But sense you represent the store they hassle you. So your boss wants you to simply not take offense in a outward way till later when you are away from the customers and scream and shout about the crazy so and so. A good manager will always take the heat off a cashier or employee being abused by a irrate customer, it is part of their job to step in. Unfortunatly to many managers these days are total wimps and can not handle even the basic customer complaints.