Taking the bed away? Seriously? Go ahead an call CPS. I've seen things like this before, and it isn't likely to get better if you leave it alone.
You could try another office. Just tell them the facts and see if they respond differently. Sometimes they have to do oversight on each other because certain offices suck.
Get tape recordings if possible. If you can, get cell phone photos of your friend sleeping on the floor. Do this without putting yourself in danger. You would have to be unobtrusive. Show the photos and recordings to the police.
Just do as I say; call 911. Abuse is abuse. Do you think that cops or judges don't have children? Do you think that they're learning how to raise children from the people they meet in the course of their job? They know abuse. Just call the cops and there will be an investigation. By law they must investigate.
Verbal abuse is very hard to prove.. I know been there as child myself. I have had therapy to try and get past it.. That is what I suggest see if you can get her in to see a psychologist to do an interview.. get his recommendations..
Seems the counselor she has isn't doing her justice reporting back to those that are either doing it or allowing it..
Verbal abuse can in some cases be just as bad as physical.. especially if combined.. Also if this has only started might be the teen acting out because she isn't getting what she wants.. you need to make sure what the truth is here.. before jumping to conclusions only on her say so.. they will want proof and you should also have it ..
hugs n prayers.. for the truth to be revealed.. for everyone's sake..
Saying prayers that something works out..
We all are legally obligated to report to any who will listen. CPS, police, church, their familes(extended members) . Most teens wont speak out, i did not nor did i accept offers of help. We get accustomed to our lifestyles. It seems normal because its all we know. Get proof. Do something, anything. Be there for her to see that not all families are cruel. Please get involved. Not getting involved may be safe and easy. But can you live with yourself if it escalates . And remember, its probably ten times worse than you even know . I will pray for yall.
its almost impossible to prove verbal abuse- the physical abuse cases are going to take priority
If you are an educator, by law you MUST call CPS. Stand up for that child.
Get more facts. The bed alone won't work. You need dates and times. And, if you see physical scarring (unfortunately that is usually the only way authorities get involved), call the authorities right away while the marks are still fresh. I am very sorry to hear this.