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Maybe the one you are dealing with is not the former landlord? Maybe they are are a relative who has inherited the house. Or maybe the old landlord sold it to another..

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It's the former landlord all right, I've met and spoken with him a few times before when we first moved in. Last was 8 months ago when I told him I'll post him his keys recorded deilvery

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Well he may have been having a breakdown during those time and now has come out of it and decided to set things right? Who knows. :)

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He was illegally claiming tax back on service charges that we paid not him, his sort don't have sudden changes of heart or guilt

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