Its about pleasing the customer, and never argue with the customer. Good customer service will always bring them back.
What is wrong in America is that NO ONE TAKES PRIDE IN THEIR WORK. I DONT CARE IF YOU SCRUB TOILETS. DO IT WELL AND WITH A SMILE. YOUR LUCKY TO HAVE A JOB.
That its all about the "service" you give your "customer"
Forget about your own needs cause you work in "customer service"
they never they were in customer service, so stop paraphrasing fukface!!!
your job is to reassure the customer and not argue with them.
I think that you hit the nail on the head! Too bad it wasn't the costomer but then you'd get fired because you repel paying costomers lol!