I'm right there with ya.
There is nothing wrong in doing so, its the first step in troubleshooting a router. It did solve for many who experienced disconnectivity. People who are not technical dont understand the acitvity behind it.
i went thru 5 different routers under warranty in 2 yrs. i hear ya.
each and every time they had me dismantle my network of putas move stuff around try different cords. im glad the POS is out of warranty and a bad memory as of last week lol
yeah a lot of hassle that achieves nothing. you could serve it up in a spaghetti loom of wiring and meatballs its still a busted router lol
yes it does. cruddy service which is why my new router didnt come from the ISP. lol
Worse would be for them to make sure the power cord is plugged in