Professional V/s Personal
I work on the phone. I spend 8 hrs a day speaking to people. I have no problems using the phone at work. I put on my "professional" voice & go to work. I've had family call me at work & not even recognize me.
At home I don't even want to answer the phone. I think this stems from hearing the phones ring for 8hrs a day. In the 17yrs I've been working, it seems I've only answered my home phone a few dozen times! If not for caller ID, I might not answer it at all.
This changed somewhat when I got a cell phone & was getting calls on that from all most all people I cared to talk to. Not to mention you could set a ring that was not annoying!
I depend on my cell phone alot, but I still would rather talk face to face with someone. As long as there is something to say I'm okay. But I hate periods of silence & trying to think of something to say, and saying I'm going to hang up now without being rude is a challenge. I don't mean to be rude, but I think some people take it personally when I don't want to talk anymore. It's not really that I don't want to talk to that person, it's just that I'm tired of holding the phone & could be doing other things that require 2 hands!
Want to keep me happy & comfortable? Keep it short (& sweet)!