Which Story Of The Hundreds Should I Post About Centrelink , Hmmm....Ok I will post my latest Centrelink drama ! I had my usual 6 week appointment last Monday at 9:40 AM. My wife wasnt working that day so she came along. Arrived in the front doors of centrelink 9:30 AM , now Centrelink here has this new idea that allthough you have an appointment and its on the computer , you have to notify the Centrelink staffer at the front door who then ticks your name on a sheet, then you sit at the assigned seats for appointments. Well we walked in at 9:30 and I noticed straight away the seating you have to sit in was gone ?? I then said to my wife I normally am supposed to see a staffer on entrance and then sit there, we both looked around and found no one to notify. I said to my wife "Well the seats are gone so maybe they changed their ways of doing things AGAIN!!!! So we sat at the other end of Centrelink that had the only seating.
9:40 came and went, at 9:50 I noticed a sign that said if you are not called my your allotted time then contact an staffer, I really dont know why that sign was there as I have never been called at my allotted time, EVER! I then stood up and noticed a staffer at the front entrance now, so i went over and explained I had been here since 9:30 and my appointment time has come and gone and I have not been called. Another Centrelink Staffer walked over to us and asked what was going on and I explained the story to her, she then proceeded to lecture me that I was to report to staff at the entrance on arrival, I explained that there was no staff at the entrance and that I even made mention of it to my wife. the other staffer said "Well, Ive been here the whole time!" I said "No one was here", they then said "In Future notify the staff member at the door", It was just going around and around, they just couldnt understand the fact that there was no one there, they then ticked my name on the list and said that the computer system was down so I will have to come back another day.
Wasted trip I thought to myself, but I have come to expect this from centrelink. Today is Friday and in the mail I get a letter from Centrelink saying my payment has been "SUSPENDED" because I didnt attend the interview, the interview I was 10 minutes early for, the interview that they said I cant have because the system was down, the interview that they ticked me off the list as attended !!!!!!!!!!!!
So now I have to go back in next week and do battle to get my payment restarted, believe you me I am going to let fly as I have never ever missed or been late for an appointment ever and I will not have this crap on my record! This is just one of many times that I have had to put up with Centrelink Incompetence and laziness, and lets not forget their Patronising tone they take with you at every chance!
Kanook 46-50 3 Responses 1 Mar 31, 2011