Ridiculous Cycle

I hate my job more than I can express. I work in customer service for a huge multi-national corporation and they are sucking the life out of me. I used to just do customer service for the one company but they keep buying company after company after company and I am now working customer service for at least 8 companies. Imagine if you worked for 8 different companies at once. You have to know different systems, you have to know all the policies for all these different companies and you never really get a grasp on what company you're representing at any given moment. I constantly feel like it's my first day on the job. And it keeps getting worse and worse. I have so much anxiety about going to work that I have to call in sick sometimes just because I can't deal with it. I can't keep it up much longer. I tried to drop to part time hours but after saying that was okay and letting me work part time for a week they decided that wasn't going to work and made me go back to working full time. I had planned to work part time and go to school full time so I can have a chance at getting a job that won't make me feel like I want to smash my head through a window. But working full time at this job sucks all of my energy so I don't know if I'll be able to go to school at all now. I've been applying for jobs and sending out my resume and not getting any interviews, which in turn makes me feel like I must be a huge loser and makes me feel like I need to finish my BA degree and that brings me back to having to work full time at this job and the thoughts just keep going in circles. What am I supposed to do? I'm absolutely miserable.
shybbw shybbw
26-30, F
2 Responses Jul 23, 2010

^ I ahte my call center job, hearing complains everyday and always trying to mke a sale ******* sucks, i hate this job ..... so much right now.... but my family needs it so im stuck and ******* hate it!

Wow, I feel you. I work at a call center and the section I work in currently runs about six different programs so I have to know the basic information, rules and regulations for all of them. All of the info gets so jumbled I find myself constantly using one company's verbiage on the wrong program or using the wrong greeting or closing, etc. Everyone in my section makes these mistakes and usually the customer does not even notice but it is still awkward when it happens. I understand about the school thing. I am currently working full time and going to college. Its not always easy but it is possible. I say if you want to go to school go for it. Just don't put too much weight on yourself. Perhaps just try taking no more than six credit hours (usually equals two classes) in a semester to begin with. It may take a little longer to get your degree but it will be worth it it in the end.