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Magicjack Customer Service Sucks!!

Well, just ordered it and I can see I am going to have an issue with the only way to talk to these people being online chat only.

Here is my conversation, which I* just finished having with one of their "Customer Care" online chatters. (what a joke)

Chat text below:

Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Paris'

Chat InformationYour Issue ID for this chat is LTK419087310238X

Paris: Hello, how may I help you?

Chris: Was wondering when my order will be shipped. I ordered it "RUSH." and it still hasn't shipped

Paris: Please wait while I check that for you

Paris: can I have your Full name and complete email address as well as your Order number?

Chris: NAME WAS GIVEN HERE / EMAIL WAS GIVEN HERE. Order number: ************

Paris: One moment please...

Chris: You still there?

Paris: As I checked here your order has not yet been shipped since we are still verifying your account here before we shipped to avoid some Future Error on this as soon as we are done with it we we will be notifying you thru email with the tracking number for you to be able to track it USPS

Chris: OK. How much of my free 30 day trial is going to get eaten up by this process? (What good is rush shipping?)

Paris: I Understand Chris but we are just making sure that your order will be shipped properly and that you will be able to Receive it ...do not worry I will inform  our shipping Department about this for them to aware and this will be in High Priority

Chris: You didn't answer my question....

Chris: And for the record, I am not worried.

Chris: Not even updet.....yet

Paris: I see Chris I apologize for this some sort of Delayed I will follow up this one for your convenience for me to do that may I have your correct Shipping address for me to be able to Verify it also

Chris: My street address given here

Chris: Reference ID: ********

Paris: thank you so much for that Information Really appreciate it

Paris: Is there anything else I may help you with today?

Chris: LOL....still didn't answer my question......

Chris: OK. How much of my free 30 day trial is going to get eaten up by this process? (What good is rush shipping?)

Paris: Do not worry we will try to shipped this device as soon as possible for your Trial period not to be disturb Chris

Paris: still there?

Chris: a 30 day trial period is only good if you actually have the product in hand for the entire "30" days. I don't think that is going tohappen. I thought I was going to get 30 days once I had the product in hand and set up account with phone number. The email confirming my order told me that December 30th was the end of the 30 days, when I would get billed.

Chris: So again, OK. How much of my free 30 day trial is going to get eaten up by this process? (What good is rush shipping?)

Chris: Shipping informationon the website claim that rush shipping will take 3 to 5 working days and normal would take up to 10 days. Why do you start the trial time at the time the order is placed rather then when the customer gets the product and starts his or her account?

Paris: since you purchase the Device last Nov.29 it will end on December 30...since you purchase Rush Shipping it would take 2-4 days for you to receive the order

Chris: And my point is.....the 30 days started before I even recieve the unit!!! Are you not5 understanding what I am saying?

Paris: the trial period starts on the day you purchase your order ,,,and the Service will start on the day you Register the MJ

Chris: WHY DOES THE TRIAL PERIOD START AND I DON"T EVEN HAVE THE UNIT!! How can I try something I DON"T HAVE?

Paris: I believe you can Decide whether you keep the Device or not in just 2 to 3 weeks Chris

Chris: That isn't the point. 30 days is given and at the rate is is taking this item to ship to me I won't get it until next monday or tuesday.

Chris: Why even offer 30 days if that isn't EXACTLY what you are giving the customer?

Paris: the trial period will start on the day you place on your order but your first year of using it will start on the day you Register it

Chris: Is there a phone number I can call to talk to someone in person? You are not hearing or understanding my problem with this.....

Chris: I am getting the feeling you are giving me a pre-determined response. Is this what I can expect from this company?

Paris: Chris please Understand that this is how the trial works and I believe that you can test the MJ no longer than the 30 days

Chris: So no then? There isn't a number I can call?

Chris: You have a good habit of not answering my questions

Paris: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satisfied.

Chris: So direct chat does me NO GOOD if I have no PRODUCT for you to trouble shoot over the chat......

Chris: The best customer experiance is person to person.....again, you have given me a copied and pasted response.

Chris: So no then? there isn't a phone number to call?

Paris: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.

Chat InformationChat session has been terminated by the site operator.

cllewe cllewe 36-40, M 2 Responses Nov 30, 2009

Your Response

Cancel

well, they mailed it out almost a day later. Should recieve the unit by monday probably. I will be suprised if it gets her by friday so it will be about 3 weeks free trial of the promised month.



Not a big concern though. cheap product, even cheaper rates for use so I should come out ahead if this item works as is stated....

Niiiice....goodbye, customer service, hello evil computer twats :/