Buying Upsp Insurance

2nd time... my kids shipped parcels from Hawaii ,both times they insured the parcels from Hawaii to the mainland. Both times package is visibly damaged . I would file the claims and one package had Asus Transformer Prime in it for my birthday. Well Asus tablet is damaged. Both times they denied. So I am stuck with a 600.00 paperweight. Does anyone else have the same issue?
dbh711 dbh711
Feb 1, 2013