i just recently started working for a mental health organization and it is heartbreaking to hear the people on the other end of the phone who are just at the end of their ropes and ready to kill themselves. I never really empathized with those who were mentally ill. I just thought they were "crazy" and probably could do something about it if they really wanted to, but now I know better. I have seen and heard first hand what mental illness can do to a person and their families. I wish that those who really need help would not be afraid of the stigma that comes with being "mentally ill" and reach out for the help they need.