I Want to Improve the Experience Project
I realise you (EP) are doing your best to stay abreast of the requests of some members and perhaps of some other sites by introducing these changes. But it has reached the point where I turn on EP with a certain amount of apprehension. What won't work this time? What will have disappeared or been replaced this time? If something has disappeared, is that an "error", or an editorial decision????
It seems to me that EP has "beta" status. I realise it is a HUGE undertaking and it may not be possible to trial your changes off site - I do not know enough about IT to be sure. But if it is at ALL possible, could you trial changes elsewhere and iron out the bugs before introducing said changes to the site?
EP is a favourite site for me and I will continue to use it despite my discomfort or disappointment. I hope this is not taken by EP as "carte blanche" to continue to disregard the comments of those of us who are less than happy with the outcomes.
I do recognise that you cannot please all of the people all of the time. And I also realise that some features may well need to be limited by the sheer compexity of your undertaking. But it does seem to me that ad hoc changes usually without notice or explanation are seriously downgrading your product.
Have you considered surveying the users about the many issues that are raised here? It may take a little while to compile such a survey - and equally it may take time for people to respond - but it might give you (and us!) a more equitable and objective overview of your site changes.
If (for example) 80% of respondents are unhapppy with certain issues, surely that warrants serious consideration? Equally, if we see that we are one of just 3% who are concerned about something, we can see that we are in the minority and thus will need to accept the situation.
There will ALWAYS be those who complain! And I for one do not wish to be a "complainer" about a site which is both a wonderful concept and an agent of good things in my life. But I too join with those who are frustrated by the arbitary and often hard to understand changes that occur - usually with no notification.
Arsineh deserves a medal IMO! But it should not be down to one person to personally respond to all the complaints!! If I was in your management team I would be wondering just how much more she can take before having her own psychological melt down!!!
The friendly and personal approach to problems (having one person respond) is both a strength and a weakness of your site. It is a strength in that Arsineh is exactly theright person for the job - and gives a great deal of compassion and support to the complaints and comments. But it is a weakness in that a single person's comments are no longer sufficient, IMO, for addressing these situations.
I believe you need an adjunct which is impersonal and objective. It could list the complaints and what you are doing - or not doing - about it. It would be ideal if it was searchable - then you might not have to respond to every single complaint or comment.
For example: I and many others have noted the absence of "like" comments on our own posts. I suspect Arsineh has responded to this somewhere, but unless I trawl through dozens of stories and posts I cannot know what you are doing about it. If you included a "complaints Register" such as I have suggested above, I could simply check that and see what is happening.
Is it an editorial decision? Is it a malfunction? What is happening??
EP, you do a GREAT job. And I am a very ardent supporter. But please don't forget that you are succssful because of all of us. And we REALLY want some clear and objective action AND notification about the issues raised.
Please give Arsineh the holiday she deserves and addressthese issues in a more objective and organised way. Then, when she s duly rested and restored, please let us have Arsineh's supportive and helpful comments AS WELL!! Thanks for considering my suggestions.
It seems to me that EP has "beta" status. I realise it is a HUGE undertaking and it may not be possible to trial your changes off site - I do not know enough about IT to be sure. But if it is at ALL possible, could you trial changes elsewhere and iron out the bugs before introducing said changes to the site?
EP is a favourite site for me and I will continue to use it despite my discomfort or disappointment. I hope this is not taken by EP as "carte blanche" to continue to disregard the comments of those of us who are less than happy with the outcomes.
I do recognise that you cannot please all of the people all of the time. And I also realise that some features may well need to be limited by the sheer compexity of your undertaking. But it does seem to me that ad hoc changes usually without notice or explanation are seriously downgrading your product.
Have you considered surveying the users about the many issues that are raised here? It may take a little while to compile such a survey - and equally it may take time for people to respond - but it might give you (and us!) a more equitable and ob
If (for example) 80% of respondents are unhapppy with certain issues, surely that warrants serious consideration? Equally, if we see that we are one of just 3% who are concerned about something, we can see that we are in the minority and thus will need to accept the situation.
There will ALWAYS be those who complain! And I for one do not wish to be a "complainer" about a site which is both a wonderful concept and an agent of good things in my life. But I too join with those who are frustrated by the arbitary and often hard to understand changes that occur - usually with no notification.
Arsineh deserves a medal IMO! But it should not be down to one person to personally respond to all the complaints!! If I was in your management team I would be wondering just how much more she can take before having her own psychological melt down!!!
The friendly and personal approach to problems (having one person respond) is both a strength and a weakness of your site. It is a strength in that Arsineh is exactly theright person for the job - and gives a great deal of compassion and support to the complaints and comments. But it is a weakness in that a single person's comments are no longer sufficient, IMO, for addressing these situations.
I believe you need an adjunct which is impersonal and ob
For example: I and many others have noted the absence of "like" comments on our own posts. I suspect Arsineh has responded to this somewhere, but unless I trawl through dozens of stories and posts I cannot know what you are doing about it. If you included a "complaints Register" such as I have suggested above, I could simply check that and see what is happening.
Is it an editorial decision? Is it a malfunction? What is happening??
EP, you do a GREAT job. And I am a very ardent supporter. But please don't forget that you are succssful because of all of us. And we REALLY want some clear and ob
Please give Arsineh the holiday she deserves and addressthese issues in a more ob
By:
enna30
Age:
56-60
,
Female
