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I Want to Improve the Experience Project

Community & Staff Live Group Chat Coming Soon!!

By: EPArsineh
Written on August 7th, 2012
Over the last couple months we've been focused on finding better ways to communicate with our members.

We want you to be well informed of new features and fun events but even more importantly we want to make sure we hear your feedback thoughts and suggestions.

We also want to be sure that your questions, concerns and flags are addressed quickly by making it easy to reach staff.

Over the next month you'll see a number of improvements rolled out, but today I'm very excited to announce two great additions coming this week!

--Header Notifications from EP Staff:  You'll be getting live, instant  notifications to alert you of any major updates and event.

--Regular Live Site-wide Chat with Staff & Community:  We'll regularly be hosting live group chat for all our members. It's an opportunity to chat with staff, share your thoughts on recent changes, offer suggestions and ideas, all in real time. Or just come stop by to say, 'hi' and hear from your peers.

We hope you're excited about the steps we're taking to improve communication.

Looking forward to chatting with you soon!


By: EPArsineh
Age: 26-30 , Female
243 people have read this story

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16 responses
  • Snookybear
    Snookybear

    Sounds promising....

    Aug 14, 2012
    1 like
  • ceywat
    ceywat

    Well it didn't work out for me, I never could get on the chat? Bummer! Hope something good happened, ha!

    Aug 9, 2012
    1 like
  • Uttam568
    Uttam568

    Ujm

    Aug 9, 2012
    1 like
  • Uttam568
    Uttam568

    Ujm

    Aug 9, 2012
    1 like
  • RickISAmasing
    RickISAmasing

    I am not at all pleased with the so-called improvements you have made over the past weeks. There is no logical reason to display the gestures and gifts on the whiteboard. It uses up so much memory space that I cant even see the messages that people have posted on my whiteboard. It's bad enough that in the past 2 years you have taken away my ability to post stories, ask questions, add friends or send gifts; now you are taking away my ability to read my whiteboard. Return EP to the way it was in 2010 when I joined. It was so much better and easier to use. The way it is now I have over 100 tokens and the only way I can use any is to have a friend go into my account and send gifts or support groups for me. Please, change it back to the way it used to be.

    Aug 8, 2012
    3 likes
    • ceywat
      ceywat

      Oooooh, so that's what happened to my whiteboard!? I can't read mine either! I like the way it was too. You're right.

      Aug 9, 2012
      1 like
  • dorobo
    dorobo

    Thanks, look forward to seeing just what all those changes will look like and if they will help.

    Aug 8, 2012
    1 like
  • aycha
    aycha

    a good thought! :)

    Aug 8, 2012
    1 like
  • WildSpectrumArts
    WildSpectrumArts

    I think this would be nice. It is a good way for members to talk with staff and get some real feedback on the changes that are being made. I hope people don't overload it with silly questions when there are people on this site that truly want to help find good and workable solutions to make EP a safe, respectful, online community that is enjoyable for everyone.

    Aug 7, 2012
    3 likes
  • MDenise
    MDenise

    This sounds very good.

    Aug 7, 2012
    1 like
  • Eureka85
    Eureka85

    This imrpovement will make a lot of difference.

    Aug 7, 2012
    1 like
  • mizzen123
    mizzen123

    HI Arsineh. My eyes are particularly drawn to the live chat, which I think will be good for general interactive chat, getting to know others, having a good chinwag (as we Brits say!) generally, but also maybe will prove to be a good platform to raise any concerns and also to ofer our own ideas in a more immediate way.

    Aug 7, 2012
    2 likes
  • WilliamC
    WilliamC

    Excellent add on to the experience. I am looking forward to participating. I think having a real time interface with be a big plus. Thanks for the heads up. Keep up the good work and planning.

    Aug 7, 2012
    1 like
  • mailmanshadow
    mailmanshadow

    Sounds good to me.

    Aug 7, 2012
    1 like
  • LittleLena
    LittleLena

    A Great idea; I'm sure it will be a hit. some problems will be solved quickly because we'll able to communicate with the ep staff.

    Aug 7, 2012
    1 like
  • Desolatebones
    Desolatebones

    Cool :O

    Aug 7, 2012
    2 likes