Life Of A Call Center Agent

Sunday night, damnit. It's 02:00am and I'm supposed to start work at 9:30am, not 09:31 ofcourse. I'm wondering why I'm still awake even though I know I'm as tired as I've been in a long time. I never used to be like this. There was a time when I enjoyed hitting the proverbial sack early, I enjoyed waking up and going to work, earning my hard earned pay. But not any more. Now I work at a call center for a large telephone company, won't mention any names as they are in the habit of going after anyone who smears their "good" name.

I'm awake because I dread waking up to yet another year-long-week on the phones. And it's not the customers as I once thought it was. No, it's the other office related purgatory-like happenings that get to me. I've been doing this for 3 years now, and every day it seems to build up. I hate complaining, never enjoyed doing it. Pops taught me to keep my mouth shut and keep plugging away no matter what. But recently it's been getting too much. It's when I look at the clock on the screen and see that the day is just starting but already my heart feels like it's about to burst with the overwhelming stress and pressure of the "metrics" which run our lives, constantly.

Anyhow, I finally get some sleep, barely. The alarm sounds, which is like the horn of the damned blaring into my ears to signal yet another day, dragging myself throught he countless minutes of understandably irate customers. I don't even bother to shower (my mood doesn't really differentiate between caring and not caring at this point) and get dressed, each sleeve more painful than the other. I choose to walk to work, a 20 minute walk, rather than drive. The reason being is it gives me a chance to experience peace before I start diving into the endless sea of yelling, cursing, stats, and threats of disciplinary actions.

I get to work and take my seat, I'm 2.3 seconds late logging in so ofcourse I get the email asking me why it took so long to get my 6 systems up and running. I respond with an apology, it's really all I can do to prevent myself from releasing an all-out war of words which has been playing out non-stop in my mind for the past year. Finally, ready to take calls.

The day is long, filled with concerns about billing, questions as to what country I'm in, insults, managers patrolling behind us like Nazi guards in Auschwitz. I get to a point where I ask myself why I'm still here, and I find myself standing at the brink of quitting. However, it's not a choice that can be made, bills need to be covered, as well as rent unfortunately. It's maddening to be honest, post-traumatic stress and call centers do not go hand in hand. And being told to suck it up doesn't cut it since I've dealt with worse situations than 95% percent of people in the this office, and would not expect them to understand.

The day drags on, and on, and on. Soon it's over, but only for a short period of time. It's now Monday, 02:00am, and I don't want to close my eyes.
vicker1911 vicker1911
31-35, M
4 Responses Aug 9, 2010

14 years a call center so I know the pain and stress. I wish thee was a diet pill for people who work in call centers? You feel like a chained elephant

I was going to say "cheer up tomorrows another day..."<br />
<br />
but I read your story two more times...<br />
<br />
I'm now gonna say...<br />
<br />
life is not for finding is for creating yourself...<br />
<br />
knowing you would love a life of happiness and joy and fun I want to ask you how is your current life situation helping you create that life for yourself?<br />
<br />
Your current sleeping patterns are ex<x>pressions of inner motivation to move away from your current negative situation...<br />
<br />
I just went to a funeral yesterday - a friend from university lost her mother in the weekend from cancer - she was only 60.<br />
<br />
after the service my wife and I sat down with my friend her partner and she told how the last three weeks were spent by her mothers side talking about the imporance of living life to your fullest pursuing your happiness, your bliss, your soul-joy...<br />
<br />
I share this story with you to hope that somethig in it says - life is too short for spending it day by day with crap like you deal have the power to change it today...<br />
<br />
love, light and levity on your choice of life today...

I just needed to vent, lol, but I appreciate it :)

Wow, I am sorry who have gone though all of this.