Incompetent

Well I wasn't even flying into Heathrow (I flew to Gatwick) or Terminal 5 but they still managed to lose my luggage, again, along with a bunch of other people on my flight. They said I should receive my luggage within 2 days, I haven't yet. The call centre isn't accepting calls, the website is crap so what am I supposed to do?

I have 1 pair of knickers left in my drawer, I have no make up, no hair dryer & no straighteners. Ahhhhh. Thanks for your wonderful service BA!! British Airways = Bloody Awful!!